Jerod Morris
Los Angeles,CA
Summary
- Results-driven, Workforce Management Professional
- Exceptional integrity and strong work ethic
- Organized, a take-charge leader with exceptional follow-through and detail orientation
- Articulate communicator, quickly building rapport and trust at all levels Top performer who thrives in a high-expectation, high-stress environment
- Best practices champion, quality assurance Training Specialist/Develop Training Programs and Manuals
- Inventory management and product packaging specialist
- Workplace Safety
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JAM Visionary Enterprise
San Francisco, CA
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed all maintenance requests from tenants in a timely manner.
Food Delivery Driver
Uber Eats
San Francisco, CA
11.2021 - 09.2023
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
Teacher's Aide
Otay Mesa Adult School
08.2017 - 03.2021
- Support student learning objectives through personalized and small group assistance
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment
- Set up visual aids, equipment, and classroom displays to support the teacher's lesson delivery
- Prepared teaching materials and set up audiovisual equipment for the teacher
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Sanitation Worker
Corcoran Institute
05.2013 - 02.2017
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines
- Handled spills in work and common areas and used proper methods to clean and sanitize materials
- Performed special pickups to collect recyclable items
- Disposed of recyclable material
- Cleaned facility walls, floors, and doors regularly using commercial cleaning equipment.
Home Health Care Provider
Home Care Assistance
11.2005 - 05.2007
- Maintained a clean, safe, and well-organized patient environment
- Assisted patients with dressing, grooming, and feeding
- Encouraged patients to participate in safe physical activity to help boost morale and overall wellbeing.
Warehouse Associate
Liz Claiborne
01.2004 - 11.2004
- Monitor packaging and supply inventory and proactively requisitioned materials to avoid shortages
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Stocked shelves, racks, and cases with new or transferred merchandise
- Reviewed order slips picked products and staged merchandise to be shipped
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Education
Associate of Arts - Behavioral Science
Coast Line Community College
GED -
Tulare Lake Adult School
Skills
- Client relationship building
- Change management Workflow management/workforce management
- Committed to exceeding customer and corporate expectations
- Meticulous about quality control
- Passionate about hands-on leadership, by example
- FORK-LIFT FIRE WATCH/HOLE-WATCH, TRAFFIC-CONTROL & FLAGGER, TRENCHING-SHORING, FALL PROTECTION, PROFICIENT IN MICROSOFT, SCHEDULING MANAGEMENT, CARGO-LOADING, SANITATION ASSEMBLY & PRODUCTION OSHA 30, FIRST-AID & CPR, HAZWOPER-40, CONFINED-SPACE, OSCA
- Inbound and Outbound Calling
- Comprehensive Reporting Skills
- Consultative Sales
- Data Collection
- Account updating
- Complaint resolution
- Scheduling
- Call Management
- Data Entry
- Paperwork Processing
- Product Knowledge
- Receiving support
- Typing proficiency
- Payment Processing
- Researching
- Critical Thinking
- Clerical Support
- Microsoft Office expertise
- Microsoft Outlook
Timeline
Customer Service Representative
JAM Visionary Enterprise
03.2024 - Current
Food Delivery Driver
Uber Eats
11.2021 - 09.2023
Teacher's Aide
Otay Mesa Adult School
08.2017 - 03.2021
Sanitation Worker
Corcoran Institute
05.2013 - 02.2017
Home Health Care Provider
Home Care Assistance
11.2005 - 05.2007
Warehouse Associate
Liz Claiborne
01.2004 - 11.2004
Associate of Arts - Behavioral Science
Coast Line Community College
GED -
Tulare Lake Adult School