Summary
Work History
Education
Skills
Timeline
Generic

Kathy McIntyre

Cheyenne

Summary

Dynamic professional with extensive experience at Target, excelling in customer relationship management and issue resolution. Proven track record in enhancing customer loyalty through effective communication and product knowledge. Skilled in contract negotiation and event logistics management, consistently delivering exceptional service and fostering strong client relationships.

Work History

Customer Service Representative

Target
Cheyenne, WY
2024 - 2026
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and managed customer accounts using CRM software.
  • Provided product information and recommendations to enhance customer experience.
  • Documented customer interactions and feedback for service improvements.
  • Maintained knowledge of products and services to address customer needs accurately.
  • Adapted quickly to changing policies and procedures in a fast-paced environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Realtor

Our323 / ReMax
Cheyenne, WY
2016 - 2023
  • Facilitated property showings and open houses to showcase listings effectively.
  • Conducted market analysis to determine competitive pricing strategies for clients.
  • Collaborated with mortgage lenders to provide financing options for buyers.
  • Developed marketing materials, including online listings and brochures, to attract potential buyers.
  • Negotiated contracts and agreements on behalf of clients to ensure favorable terms.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Wrote contracts to outline sales and purchases of properties.

Event Manager

AFCI International
Cheyenne, WY
2011 - 2016
  • Coordinated logistics for events, including venue selection and vendor management.
  • Developed event timelines and schedules to ensure seamless execution.
  • Collaborated with cross-functional teams to align event objectives with organizational goals.
  • Managed on-site operations, ensuring adherence to safety protocols and quality standards.
  • Oversaw budgeting processes, tracking expenses to optimize resource allocation.
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
  • Managed event logistics from conception to completion, ensuring every detail contributed to event's success.

Education

High School Diploma -

Oil City High School
Oil City, PA

Skills

  • Customer relationship management
  • Issue resolution
  • Product knowledge
  • Order processing
  • Communication skills
  • Contract negotiation
  • Event logistics management
  • Client relationship building
  • Vendor management
  • Time management
  • Team leadership
  • Customer service
  • Data entry
  • Customer relations
  • Relationship building
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Client relations
  • Scheduling
  • Follow-up skills
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Administrative support
  • Customer education
  • Product sales
  • Sales expertise
  • Account management
  • Office equipment proficiency
  • Staff education and training
  • POS systems expert
  • CRM software
  • Delivery scheduling

Timeline

Customer Service Representative

Target
2024 - 2026

Realtor

Our323 / ReMax
2016 - 2023

Event Manager

AFCI International
2011 - 2016

High School Diploma -

Oil City High School

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