Jerom Collins
The Bronx
Summary
Dedicated Security Officer with extensive hands-on experience in high-demand, 24/7 shelter environments, adept at providing protection and support. Expertise includes incident response, staff escorting, crisis prevention, and comprehensive surveillance monitoring. Recognized for maintaining a calm and professional demeanor while ensuring strict policy compliance and safeguarding the well-being of clients, staff, and property. Committed to fostering a secure atmosphere through proactive measures and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Arrow Security Corp.
06.2023 - 09.2024
- Patrolled shelter facility and conducted hourly rounds across all floors, stairwells, bathrooms, and common areas to maintain security and safety.
- Escorted residents and clients between facility areas in accordance with policy and safety protocols.
- Verified photo identification and credentials for all visitors, clients, and staff; enforced access control and logged entries/exits.
- Responded to incidents involving client behavior or safety concerns; de-escalated situations using calm communication and reported actions taken.
- Monitored surveillance systems and maintained security at entry points to detect potential threats or unauthorized activity.
- Documented all incidents, security checks, and client interactions through detailed daily logs and incident reports.
- Supported shelter staff during fire drills and building evacuations; adhered to F-02 Fire Guard protocols.
- Collaborated with emergency responders as needed to manage incidents and ensure safe resolution.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Warehouse Selector
Krasdale Foods
09.2020 - 03.2021
- Ensured safe and efficient operation of electric pallet jacks to fulfill customer orders in accordance with rigorous safety protocols.
- Utilized various equipment to select inventory from designated zones, ensuring accurate order selection 95% of the time.
- Handled substantial weights safely, adhering to ergonomic protocols, and reducing workplace injuries to zero during peak periods.
- Completed 100% of all hourly targets by locating items in a timely manner, ensuring optimal efficiency, and workflow.
- Increased availability during peak periods, successfully meeting 100% of delivery deadlines.
- Collaborated with team members to complete tasks, helping to fulfill orders 15% faster than previous benchmarks.
- Volunteered with coworkers after shifts to reorganize the warehouse, clearing broken cases and damaged products to enhance efficiency and safety.
Sales Associate
Modell's Sporting Goods
10.2017 - 05.2018
- Delivered exceptional customer service by greeting customers, assisting with product selection, sizing, and styling.
- Cultivated in-depth knowledge of store merchandise, policies, and product features to provide accurate information and recommendations.
- Restocked shelves and organized stockroom inventory to ensure optimal product availability and store presentation.
- Partnered with team members to achieve sales targets and maintain a clean, organized store environment.
- Handled customer inquiries and complaints professionally, fostering loyalty through positive engagement.
- Monitored the store for security risks, and assisted in preventing theft to protect inventory.
- Supported store operations by contributing to opening/closing procedures and maintaining inventory accuracy.
Education
High School Diploma -
Belmont Preparatory High School
The Bronx, NY06.2018
Skills
- Conflict resolution
- Asset protection
- Safety Compliance
- Emergency response
- Team collaboration
- Detail-oriented
- Identification verification
- Evacuation Protocols
- Threat assessment
- Premises patrol
- Stationary surveillance
Certification
- NYS Security Guard License
- F-02 Fire Guard for Shelter
- F-03 Indoor Place of Assembly Safety Personnel
- 8 HR & 16 HR Security Guard Training Certificate
- Adult and Pediatric First Aid/CPR/AED
Timeline
Security Officer
Arrow Security Corp.
06.2023 - 09.2024
Warehouse Selector
Krasdale Foods
09.2020 - 03.2021
Sales Associate
Modell's Sporting Goods
10.2017 - 05.2018
High School Diploma -
Belmont Preparatory High School
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