Jerome Bolt
Maple Falls
Summary
Highly enthusiastic Retail Manager with 15+ year's client interface experience.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Store Manager
Arco Ampm
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Manager
Rite Aid
02.2023 - 10.2024
- Responsible for day-to-day operations, care, and service provided to our customer & patients
- Lead store to success through mentoring, coaching, and optimizing processes
- Merchandising management, profit planning, helping vendor's receive payments, money management, writing schedule
Store Manager
ARCO AM/PM Gas Station
02.2022 - 01.2023
- Changing Prices on gas, ordering merchandise, doing daily paperwork, prepping food, interviewing new candidates, doing reports and making sure vendors stocked and refilled their products
Store Manager
GameStop
01.2021 - 01.2022
- Provided customer service answering customer inquiries, solving problems, and providing new product information
- Described products to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Achieved high sales percentage with consultative, value-focused customer service approach
- Worked on daily operation tasks, handled and followed up on escalations, responsible for bank deposits, schedule making for other reps
Assistant Manager
Cash America Pawn
11.2019 - 12.2020
- Assisting the manager with daily operation, handled and followed up on escalations, responsible for bank deposits, help customers find items that they pawned
Sales Representative and Customer Service
Comcast
09.2016 - 10.2019
- Responsible for retail sales, upselling products and handling money
- Responsible for selling 5 different products
- Performed onsite, in-store retail sales
- Answered 75 to 100 customers per day questions and addressed problems
- Handled and followed up on escalations
- Provided sales demonstrations to customers
- Built close relationships with customers
Customer Service and Sales Rep/ Manager
AT&T Premium Retailers
10.2010 - 06.2016
- Provided customer service for an average of 25 customers per day, answering customer inquiries, solving problems, and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Achieved high sales percentage with consultative, value-focused customer service approach
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Interacted with customers and retail buyers to expedite orders
- Became Manager and was able to turn store around to hit goals and have a loyal customer base along with getting day to day operational task done
Education
High school diploma -
Queens Academy High School
Jamaica, NY01.2002
Skills
- Sales Team Leadership
- Operational Leadership
- Retail Store Management
- Inventory Management
- Efficient Typing Proficiency
- Profit And Loss Management
- Effective Upselling Techniques
- Sales Performance in Retail
- Service Excellence
- Skilled in Team Shift Organization
- Client Relationship Management
- Financial Cash Oversight
- Strong Organizational Abilities
- Cash Transaction Processing
- Product Knowledge
- Team Leadership
- Candidate Interviewing
- Talent Acquisition
- Strategic Time Allocation
- Point Of Sale Operation
- Payroll Processing Expertise
- Excel Proficiency
- Retail management
- Cash handling
- Store Management Experience
Certification
Food Handler, 11/01/22, Present
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Assistant Manager/ Store Manager
Arco Ampm
10.2024 - Current
Assistant Manager
Rite Aid
02.2023 - 10.2024
Store Manager
ARCO AM/PM Gas Station
02.2022 - 01.2023
Store Manager
GameStop
01.2021 - 01.2022
Assistant Manager
Cash America Pawn
11.2019 - 12.2020
Sales Representative and Customer Service
Comcast
09.2016 - 10.2019
Customer Service and Sales Rep/ Manager
AT&T Premium Retailers
10.2010 - 06.2016
High school diploma -
Queens Academy High School
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