Jerome Bolt
Maple Falls
Summary
Highly enthusiastic Retail Manager with 15+ year's client interface experience.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Store Manager
Arco Ampm
Burlington, WA
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Assistant Manager
Rite Aid
Bellingham, USA
02.2023 - 10.2024
- Responsible for day-to-day operations, care, and service provided to our customer & patients
- Lead store to success through mentoring, coaching, and optimizing processes
- Merchandising management, profit planning, helping vendor's receive payments, money management, writing schedule
Store Manager
ARCO AM/PM Gas Station
Bellingham, USA
02.2022 - 01.2023
- Changing Prices on gas, ordering merchandise, doing daily paperwork, prepping food, interviewing new candidates, doing reports and making sure vendors stocked and refilled their products
Store Manager
GameStop
Bellingham, USA
01.2021 - 01.2022
- Provided customer service answering customer inquiries, solving problems, and providing new product information
- Described products to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Achieved high sales percentage with consultative, value-focused customer service approach
- Worked on daily operation tasks, handled and followed up on escalations, responsible for bank deposits, schedule making for other reps
Assistant Manager
Cash America Pawn
Mount Vernon, USA
11.2019 - 12.2020
- Assisting the manager with daily operation, handled and followed up on escalations, responsible for bank deposits, help customers find items that they pawned
Sales Representative and Customer Service
Comcast
Bellingham, USA
09.2016 - 10.2019
- Responsible for retail sales, upselling products and handling money
- Responsible for selling 5 different products
- Performed onsite, in-store retail sales
- Answered 75 to 100 customers per day questions and addressed problems
- Handled and followed up on escalations
- Provided sales demonstrations to customers
- Built close relationships with customers
Customer Service and Sales Rep/ Manager
AT&T Premium Retailers
Bellingham, USA
10.2010 - 06.2016
- Provided customer service for an average of 25 customers per day, answering customer inquiries, solving problems, and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Provided an elevated customer experience to generate a loyal clientele
- Achieved high sales percentage with consultative, value-focused customer service approach
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
- Interacted with customers and retail buyers to expedite orders
- Became Manager and was able to turn store around to hit goals and have a loyal customer base along with getting day to day operational task done
Education
High school diploma -
Queens Academy High School
Jamaica, NY01.2002
Skills
- Sales Team Leadership
- Operational Leadership
- Retail Store Management
- Inventory Management
- Efficient Typing Proficiency
- Profit And Loss Management
- Effective Upselling Techniques
- Sales Performance in Retail
- Service Excellence
- Skilled in Team Shift Organization
- Client Relationship Management
- Financial Cash Oversight
- Strong Organizational Abilities
- Cash Transaction Processing
- Product Knowledge
- Team Leadership
- Candidate Interviewing
- Talent Acquisition
- Strategic Time Allocation
- Point Of Sale Operation
- Payroll Processing Expertise
- Excel Proficiency
- Retail management
- Cash handling
- Store Management Experience
Certification
Food Handler, 11/01/22, Present
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Timeline
Assistant Manager/ Store Manager
Arco Ampm
10.2024 - Current
Assistant Manager
Rite Aid
02.2023 - 10.2024
Store Manager
ARCO AM/PM Gas Station
02.2022 - 01.2023
Store Manager
GameStop
01.2021 - 01.2022
Assistant Manager
Cash America Pawn
11.2019 - 12.2020
Sales Representative and Customer Service
Comcast
09.2016 - 10.2019
Customer Service and Sales Rep/ Manager
AT&T Premium Retailers
10.2010 - 06.2016
High school diploma -
Queens Academy High School