Jerome Brown
Chicago,IL
Summary
Experienced with managing communication systems and ensuring operational efficiency. Utilizes technical expertise to support seamless connectivity and resolve issues. Track record of collaborative teamwork and adaptability in dynamic environments.
Overview
9
9
years of professional experience
Work History
Telecommunications Operator
Advocate Christ Medical Center
04.2024 - Current
- Ensure effective and efficient operation of paging system, AmCom Answering Service, Alcatel communication systems, and other department related equipment
- Ensure the code team is dispatched following hospital protocol.
- Ensure accuracy in department procedure during external/internal disasters
- Monitor various alarm systems
- Provide accurate information to patients, staff, physicians, and the public, as requested
- Maintain department logs for various department procedures, equipment/ pagers/keys that Telecommunications releases for use by hospital staff
- Properly directed inbound calls in phone queues to improve call flow by 5%.
KidneyMobile Team Member
National Kidney Foundation of Illinois
03.2024 - Current
- Responsible for ensuring all inventory and equipment for screenings are organized aboard the KidneyMobile
- Assist with health assessments and screenings to identify health risks and determine appropriate interventions.
- Conduct community outreach to identify individuals in need of healthcare services.
- Help organize health education workshops, seminars, and support groups within the community.
Owner/ Operator
NRT Enterprises, LLC
08.2022 - 03.2024
- Oversee and coordinate all aspects of transportation operations to ensure efficient and timely pick ups and drop offs of clients to and from medical appointments
- Manage the driving team, optimize routes, and ensure compliance with safety regulations
- Designed and conduct training programs to ensure staff is well-equipped with necessary skills
- Collaborate with customer service teams to address transportation-related inquiries and concerns
- Negotiate and manage contracts to ensure cost-effective services with vendors
- Ensure a high level of customer satisfaction through reliable and on-time pick-ups, and drop-offs
Advocate
Youth Advocacy Program (YAP)
06.2021 - 07.2022
- Mentored inner city youth (age 14 - 18) throughout their academic and personal lives on the south and west side of Chicago
- Provided one-on-one guidance and support to youth, fostering positive relationships and serving as a role model
- Maintain regular communication with mentees, their families, and other relevant stakeholders
- Organized and facilitated group activities, workshops, or events that promote positive social interactions and skill-building
- Respond to and address crises or emergencies that may arise in the lives of mentees
Youth Development Program Coordinator
Positive Impact Chicago
09.2020 - 06.2021
- Oversaw the successful planning and completion of educational, professional and charitable programs that helped build life and leadership skills while also enhancing basketball fundamentals
- Led program staff and delegated tasks among them
- Scheduled program work, oversaw daily operations, coordinated the activities of the program and set priorities for managing the program
- Partnered with more than 15 CPS and suburban school districts to increase participation
Recruiting Manager, Financial Services
Robert Half
08.2019 - 09.2020
- Recruited, analyzed, and placed candidates daily utilizing cold calls, job boards, social networking, and internal databases
- Interviewed prospective candidates via phone/in person screen to assess skill set, work history and salary requirements
- Partnered with hiring companies and candidates, assisting with negotiations and other new hire documents
- Focused on relationship building and developing long-term relationships with both clients and candidates
- Coached and prepped candidates and provided consistent communication guiding them through the interview process
- Coordinated with hiring managers to create web page content, job fair materials, employee communications, and social media pages
Management Trainee/Assistant Manager
Enterprise Rent-A-Car
01.2017 - 08.2019
- Increased monthly operating profit by 13%
- Awarded a member of the Elite Club-Top 10 employees with the highest sales in the region (6 consecutive months)
- Managed 15 retail and corporate accounts assigned to the branch helping maintain partnerships and drive new business
- Resolved and deescalated over 200 weekly customer issues by providing timely and proactive solutions
- Created marketing campaigns to generate revenue through community outreach
- Trained new hires by role playing, coaching on communication and wording, and creating best practice manuals
- Collaborated heavily with other branches to ensure inventory was available to deliver for customers
Special Education Paraprofessional
Chicago Public Schools
02.2016 - 01.2017
- Assistance in developing and implementing curriculum for special needs program
- Manage educational materials and resource procurement
- Support students by following plan for action for rehabilitation
Education
Bachelor of Arts - Corporate And Organizational Communications
Northern Illinois University
Dekalb, IL12-2015
Skills
- Active Listening and Conflict Resolution
- Project Management
- Organizational Accuracy
- Customer Experience
- Relationship Management
- Time Management
- Detail-Oriented
- Process Documentation
- Upselling
- Decisive
- Technical Acumen
Timeline
Telecommunications Operator
Advocate Christ Medical Center
04.2024 - Current
KidneyMobile Team Member
National Kidney Foundation of Illinois
03.2024 - Current
Owner/ Operator
NRT Enterprises, LLC
08.2022 - 03.2024
Advocate
Youth Advocacy Program (YAP)
06.2021 - 07.2022
Youth Development Program Coordinator
Positive Impact Chicago
09.2020 - 06.2021
Recruiting Manager, Financial Services
Robert Half
08.2019 - 09.2020
Management Trainee/Assistant Manager
Enterprise Rent-A-Car
01.2017 - 08.2019
Special Education Paraprofessional
Chicago Public Schools
02.2016 - 01.2017
Bachelor of Arts - Corporate And Organizational Communications
Northern Illinois University
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