Jerome Hendley

Managed incoming customer inquiries to pitch, customize, and close high-value vacation packages.

Overcame pricing objections by highlighting package inclusions, value, and exclusive perks.

Kept accurate database records for all customer interactions to ensure seamless follow-up.

Evaluated residential inquiries to assess needs for new roof construction projects.

Presented detailed sales presentations on material options, warranties, and construction timelines to engage potential clients.

Drafted estimates and negotiated final contracts with company to finalize high-ticket sales.

Upsold ancillary products, including premium vehicle upgrades and insurance coverage, to increase overall sales value.

Identified travel needs and budget constraints to assist inbound customers with vehicle rentals, enhancing customer experience.

Resolved customer service issues on the spot to ensure repeat business and maintain high satisfaction scores.