Jerome Jones
Newark ,NJ
Summary
I am a results-oriented professional with a diverse background in management and customer service. Dedicated, well organized, highly communicative and detail-oriented. I'm also an Enthusiastic Leader willing to take on any task to help an organization's mission succeed.
Overview
11
11
years of professional experience
Work History
Caretaker X
New York City Housing Authority
Long Island City, NY
08.2024 - Current
- Operated sanitation equipment to maintain cleanliness and hygiene in designated areas.
- Followed safety protocols to ensure compliance with health regulations.
- Assisted in training new staff on sanitation procedures and best practices.
- Assisted in basic maintenance and repair of cleaning equipment to reduce downtime.
Part Time Stocker
Stop And Shop Supermarket
Belle Harbor,NY
06.2022 - Current
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Performed inventory control, such as counting, and stocking merchandise.
Customer Service Supervisor
Charter Communications, Spectrum
Flushing, NY
12.2020 - Current
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Identified issues, analyzed information and provided solutions to problems.
Merchandising/Freight Manager
Dollar Tree
Queens, NY
10.2014 - 03.2020
- Provide and model a positive environment for Customers and Associates.
- Assist in sales floor maintenance to Company standards and in replenishment of merchandise to the sales floor.
- Assist in the receipt and return of merchandise, in processing damages and in performing daily time and attendance maintenance.
- Protect and secure all Company assets, including cash controls and ensure adherence to all security/shrink policies, programs and controls.
- Assist in reviewing the Cashier Comparison Report daily and analyzing at least weekly.
- Assist with recruiting, hiring, training, evaluating, counseling and motivating Associates as directed by the Store Manager.
Education
Diploma -
Thomas Edison High School
Jamaica, NYSkills
- Staff Training
- Inventory Recordkeeping
- Dependable and reliable
- Teamwork and Collaborator
Timeline
Caretaker X
New York City Housing Authority
08.2024 - Current
Part Time Stocker
Stop And Shop Supermarket
06.2022 - Current
Customer Service Supervisor
Charter Communications, Spectrum
12.2020 - Current
Merchandising/Freight Manager
Dollar Tree
10.2014 - 03.2020
Diploma -
Thomas Edison High School