Jerome Justin III
Merchandising Service Team (MST) Associate
Harvey,LA
Summary
Motivated MST Lowe’s Associate transitioning to IT after earning the Google IT Support Professional Certificate. Skilled in technical troubleshooting, POS and peripheral maintenance, incident documentation, and clear customer communication. Comfortable with Windows, Linux, basic networking, and remote support — aiming for a helpdesk or entry-level IT support position.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Fulfillment Associate
Academy Sports and Outdoors
Grenta , LA
06.2025 - Current
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Achieved 90% order accuracy rate while picking over 50 items per shift.
Merchandising Services Team (MST) Associate
Lowes Home Improvment
Marrero, Louisiana
06.2022 - Current
- Executed complex store resets and bay transitions per corporate planograms (POG).
- Maintained bay integrity by performing regular service tasks, including downstocking, fronting merchandise, and ensuring 100% pricing accuracy.
- Operate power equipment such as Forklifts, Order pickers, and Driving Power Lift (DPSL).
- Coached 8 new hires on how to read planograms and how to execute a reset.
- Assist customers in locating items, provide support at the point of sale as needed, and improve customer satisfaction.
- Collaborate with leadership to complete daily resets and promotional projects on time
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05.2021
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Computer skills
- Decision-making
- Leadership qualities
- Attention to detail
- Chef (Configuration Management Tool)
- IT Security Architecture
- Network Security
- File Systems
Certification
Technical Support Fundamentals
Timeline
Technical Support Fundamentals
04-2026
The Bits and Bytes of Computer Networking
04-2026
IT Security: Defense against the digital dark arts
04-2026
Google IT Support
04-2026
Fulfillment Associate
Academy Sports and Outdoors
06.2025 - Current
Merchandising Services Team (MST) Associate
Lowes Home Improvment
06.2022 - Current
High School Diploma -
West Jefferson High School