Summary
Overview
Work History
Education
Skills
Timeline
Generic

JEROME MARTIN III

Fairburn,GA

Summary

Proven Customer Service Representative with a track record of enhancing customer loyalty. Problem-solving and critical thinking skills. Excelling in high-stress situations. I effectively resolve conflicts and have great listening skills to address customer concerns.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Publix
Cambelton Fairburn Road
08.2004 - 03.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Langston Hughes High School
Fairburn, GA
05.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Publix
08.2004 - 03.2023

High School Diploma -

Langston Hughes High School
JEROME MARTIN III