Jerome Ramirez
Anaheim,CA
Summary
Dynamic Field Technician with extensive experience at Sunshine Communication, excelling in operational efficiency and workplace safety. Proven ability to resolve complex technical issues and enhance customer satisfaction through professional communication and effective troubleshooting. Skilled in data collection and remote monitoring tools, fostering strong client relationships and delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Field Technician
Sunshine Communication
04.2013 - Current
- Assisted in installation and maintenance of equipment to ensure operational efficiency.
- Learned safety protocols and best practices for on-site technical support.
- Collaborated with team members to troubleshoot and resolve technical issues effectively.
- Utilized hand tools and diagnostic equipment for routine maintenance tasks.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Utilized safety practices with no complaints or accidents.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Resolved complex technical issues with efficiency, significantly reducing system downtime.
- Spearheaded adoption of remote monitoring tools, enhancing ability to preemptively address system issues.
- Provided exceptional customer service, resolving inquiries and technical issues swiftly.
- Ensured compliance with safety standards during installation and maintenance tasks, minimizing workplace accidents.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
First Year College - Chemical Engineering
Bukidnon State University
Bukinon PhilippinesSkills
- Field operations
- Workplace safety
- Professional communication
- Data collection
Timeline
Field Technician
Sunshine Communication
04.2013 - Current
First Year College - Chemical Engineering
Bukidnon State University
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