Jerome Robinson
Summary
Organized and dependable individual who's successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, always trying to find new ways to be more efficient in the working environment. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
Work History
Technical Support Representative
Priority Health
02.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Ecommerce
Self Employed
01.2018 - 01.2022
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Trainee Network Administrator
Grand Rapids Community College
09.2020 - 12.2021
- Identified and immediately resolved issues with network devices.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Designed and configured basic networks to fit different business criteria.
Electrical Trainee
St James High School
01.2016 - 12.2019
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Pulled wire through conduits and through holes in walls and floors.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement or repair.
- Provided layouts for new electrical system and component installations by reading and interpreting drawings accurately.
- Organized materials and tools in to maintain clean and neat work areas.
- Studied building schematics to determine location of wiring and equipment.
- Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
Education
Associate of Science - Network And System Administration
Grand Rapids Community College
Grand Rapids, MI12-2021
Skills
- Network component installations
- P>Hardware and software installation
- P>Help desk support
- P>Multitasking Abilities
- P>Analytical and Critical Thinking
- Microsoft Excel
- Shipping and Receiving
- Materials Handling and Transport
- Sorting and Labeling
- Heavy Lifting
- Complex Problem-Solving
- Self-Motivated and Disciplined
Additional Information
Name: Anton Cawley
Occupation: Software Engineer
Email Address: cawley487@gmail.com
Phone Number: 1-616-368-8157
Name: Franklin Hunter
Occupation: Senior Software Developer
Email Address: kflhunter@gmail.com
Phone Number: 1-616-828-2541
Timeline
Technical Support Representative
Priority Health
02.2022 - Current
Trainee Network Administrator
Grand Rapids Community College
09.2020 - 12.2021
Ecommerce
Self Employed
01.2018 - 01.2022
Electrical Trainee
St James High School
01.2016 - 12.2019
Associate of Science - Network And System Administration
Grand Rapids Community College