Tianna Armstrong
Township of Hamilton,USA
Summary
Skilled and detail-oriented Unit Secretary with 15+ years of experience in healthcare administration, specializing in patient record management and appointment scheduling. Proven ability to coordinate communication among healthcare providers, patients, and families, ensuring effective care delivery. Adept at maintaining compliance with HIPAA regulations and supporting quality improvement initiatives. Committed to fostering a smooth operational environment through strong organizational and customer service skills. Willing to relocate to: Delray Beach, FL Authorized to work in the US for any employer
Overview
18
18
years of professional experience
Work History
Cashier
Goodwill Retail Store & Donation Center
Delray Beach, FL
02.2026 - Current
- Operated cash register efficiently, processing transactions accurately and promptly.
- Managed customer inquiries, providing exceptional service to enhance shopping experience.
- Organized and maintained checkout area, ensuring cleanliness and accessibility of merchandise.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Unit Secretary
Robert Wood Johnson University Hospital At Hamilton
Hamilton, NJ
04.2008 - 12.2024
- Managed and maintained patient records, ensuring accuracy and confidentiality
- Scheduled appointments, procedures, and consultations for patients in a timely manner
- Coordinated communication between healthcare providers, patients, and families to ensure effective care delivery
- Maintained inventory of medical supplies and equipment, restocking as needed to support smooth operations
- Assisted with admissions process by collecting necessary documentation and verifying insurance information
- Prepared patient charts for upcoming appointments or procedures, ensuring all required documents are included
- Transcribed physician orders accurately into the electronic health record system
- Answered phone calls and directed inquiries to appropriate personnel or departments
- Provided administrative support such as filing, faxing, scanning documents, and organizing paperwork
- Collaborated with nursing staff to coordinate patient transfers within the hospital or to other facilities
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Monitored unit supplies such as forms, labels, and stationary items; replenished as necessary
- Assisted in maintaining a clean and organized work environment on the unit for optimal efficiency
- Supported interdisciplinary team meetings by preparing agendas, taking minutes, and distributing relevant materials
- Facilitated effective communication among healthcare professionals by relaying messages, requests, and updates promptly
- Updated patient demographic information in the electronic health record system to maintain accurate records
- Managed incoming/outgoing mail distribution for efficient correspondence handling
- Served as a point of contact for visitors and provided assistance/guidance when needed
- Responded promptly to emergency situations by alerting appropriate personnel/team members
- Closely monitored unit activity through observation/communication to identify any potential issues/concerns
- Collaborated with billing department/staff to ensure accurate coding/billing processes
- Maintained knowledge of hospital policies/procedures/regulations to provide accurate information to patients/families
- Assisted with discharge planning process by coordinating necessary arrangements/appointments
- Supported quality improvement initiatives on the unit through data collection/analysis and participation in meetings
- Provided emotional support to patients/families during difficult times and connected them with appropriate resources/services
Education
Medical Assisting - Trade school
Lincoln Technical Institute
Union-Mount Laurel, NJ02-2004
High school diploma - undefined
Hamilton North Nottingham
Hamilton, NJ06-2002
Skills
- Teamwork
- Computer literacy
- Phone etiquette
- Medical office experience
- Patient registration
- Typing
- Time management
- Customer service
- Organizational skills
- Medical terminology
- Medical receptionist
- Reliability and punctuality
- Front desk
- EMR systems
- Technical Proficiency
- Cash handling
Timeline
Cashier
Goodwill Retail Store & Donation Center
02.2026 - Current
Unit Secretary
Robert Wood Johnson University Hospital At Hamilton
04.2008 - 12.2024
High school diploma - undefined
Hamilton North Nottingham
Medical Assisting - Trade school
Lincoln Technical Institute