Jerome Swanson
Enfield,CT
Summary
Tattoo artist for 32 years having owned or managed tattoo studios for over 10 years. Tattooing is pure customer relations along with sales. I ran a high end tattoo studio in a casino in Las Vegas from the ground up as well, dealing with investors, finding a location, designing and building a store front inside a casino, staffing, training, marketing and running it all. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Tattoo Shop Owner/Operator
Self-employeed
09.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Manager/Licensed Tattoo Artist
Sacred Body - A Tattoo Gallery
12.2017 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Tattoo Artist
Self-employeed
03.2012 - 09.2016
- Created custom tattoo designs for customers.
- Utilized photographs and sketches from customers to develop ideas.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
- Grew client base by marketing services.
General Manager
Vince Neil Ink
03.2008 - 05.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented creative marketing strategies to attract new customers while retaining existing ones.
Licensed Tattoo Artist
Hart&Huntington Tattoo Company
06.2005 - 02.2008
- Maintained a clean, safe, and sterile work environment by adhering to strict sanitation standards in accordance with industry regulations.
- Presented production ideas and determined creative scenarios for production and delivery.
- Television personality.
Education
Computer Programming
Pathfinder Regional Vocational Technical
Three Rivers, MA05.1992
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Direct Sales
- Customer Service
- Team Leadership
- Staff Management
Websites
Certification
CPR, Blood borne pathogens, First aid
Timeline
Tattoo Shop Owner/Operator
Self-employeed
09.2022 - Current
Manager/Licensed Tattoo Artist
Sacred Body - A Tattoo Gallery
12.2017 - 09.2022
Tattoo Artist
Self-employeed
03.2012 - 09.2016
General Manager
Vince Neil Ink
03.2008 - 05.2011
Licensed Tattoo Artist
Hart&Huntington Tattoo Company
06.2005 - 02.2008
Computer Programming
Pathfinder Regional Vocational Technical
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