Jerome Towles

• Boosted team morale by fostering a positive work environment and providing clear communication channels.
• Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
• Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
• Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.

• Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
• Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
• Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
• Assisted in training new wheelchair agents, sharing expertise on best practices for handling equipment safely and providing exemplary customer service.

Wheelchair passengers to ensuring their paperwork is together and in order, checking making sure that their personal needs are met. And to guarantee that the wheelchair passenger arrive at the correct gate for departure. Also the agent will be on standby for the arrival flight to ensuring that the passenger is met. At the gate.

Cashier receive count cashier's drawer beginning and end of the day other duties require me to stock shelves of merchandise. Clean floors start to storage area of arriving merchandise. Stock shelves placing items in the correct area making sure that the storage cap clean at all times.

Unload truck with store items organized the inventory in the back of storage area perform variety of tasks with little supervision such as inventory and county duties. Conduct inventory restock items throughout the day.

Working with team members and customers to find workable solutions improve operations work with others to brainstorm noon possibilities.