Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress
Jerome C. Whitmore

Jerome C. Whitmore

Austin,TX

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Owner/Operator

Cloud 9 Cooking
03.2015 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.

Restaurant Supervisor

The Otis/AC Hotel By Marriott
06.2021 - 08.2023
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
  • Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.

Bartender

Kalahari Resorts Round Rock
10.2020 - 10.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Lead Bartender

Wild Kitchen And Bar
06.2017 - 07.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.

Education

High School Diploma -

Dunbar-Struggs High School
Lubbock, TX
05.1993

Skills

  • Financial Management
  • Industry Expertise
  • Effective Communicator and Public Speaker
  • Product Branding
  • Client Service
  • Project Oversight
  • Balanced Work Ethic
  • Evaluating Suppliers
  • Staff Hiring
  • Verbal and Written Communication
  • Inventory Optimization
  • Talent Development
  • People and Culture
  • Management Team Leadership
  • Staff Training
  • Staff Management
  • Operations Management
  • Business Launch
  • Merchandising

Certification

  • Certified TABC, server, food handler - October 2023-2025

Timeline

Restaurant Supervisor

The Otis/AC Hotel By Marriott
06.2021 - 08.2023

Bartender

Kalahari Resorts Round Rock
10.2020 - 10.2022

Lead Bartender

Wild Kitchen And Bar
06.2017 - 07.2018

Owner/Operator

Cloud 9 Cooking
03.2015 - Current

High School Diploma -

Dunbar-Struggs High School

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Jerome C. Whitmore