Jerome H. Guillergan, Jr.
Las Vegas
Summary
Over 21 years of experience in optimizing shipping processes and enhancing delivery efficiency in high-volume production environments. Demonstrated ability to reduce shipping costs while improving customer satisfaction through timely deliveries and effective inventory management. Strong work ethic and adaptability to new challenges drive continuous improvement in operations.
Overview
31
31
years of professional experience
Work History
Shipping Manager
www.royaldesignstudio.com
Chula Vista
04.2004 - 05.2025
- Developed and managed shipping, receiving, and warehouse procedures with 99.7% accuracy for approximately 300 weekly orders.
- Analyzed shipping data to identify trends and enhance operational efficiency.
- Negotiated contract rates with shipping carriers, achieving 15% annual savings while preserving strong relationships with FedEx, UPS, and USPS.
- Produced mylar stencils using Kern Laser Systems laser engraver, ensuring proper packaging, labeling, and warehousing of inventory.
- Conducted bi-annual inventory counts to rectify discrepancies and maintain accurate records.
- Utilized ShipStation for fulfillment management and Shopify for website inventory maintenance.
- Trained new employees and cross-trained existing staff to boost workflow efficiency.
- Researched innovative shipping methods to reduce costs while upholding quality standards.
Assistant Manager
Longs Drugs Stores
La Mesa
04.1994 - 04.2004
- Executed store opening duties, including register setup and personnel schedule creation.
- Managed inventory replenishment and ensured merchandise availability.
- Delivered exceptional customer service while addressing inquiries and resolving issues.
- Oversaw photo department operations to maintain quality standards.
Customer Service
The Tennis Warehouse
San Luis Obispo
03.1998 - 08.2001
- Handled incoming phone calls efficiently to address customer needs.
- Provided technical support by answering queries and troubleshooting issues.
- Executed racket stringing services, ensuring quality and precision for clients.
Education
Some College (No Degree) - Electrical Engineering
California Polytechnic State University, San Luis Obispo
San Luis Obispo, CASkills
- Shipping and receiving management
- Customer service excellence
- Process optimization
- Order fulfillment
- Inventory management
- Warehouse operations
- E-commerce software proficiency
- Leadership and communication
Hobbies and Interests
Hobbies I have include playing tennis, golf and hiking.
Timeline
Shipping Manager
www.royaldesignstudio.com
04.2004 - 05.2025
Customer Service
The Tennis Warehouse
03.1998 - 08.2001
Assistant Manager
Longs Drugs Stores
04.1994 - 04.2004
Some College (No Degree) - Electrical Engineering
California Polytechnic State University, San Luis Obispo
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