Dynamic operations manager with expertise in problem-solving and team leadership. Proven ability to enhance customer service and streamline processes, driving significant improvements in efficiency and team performance.
Work History
Operations Manager
5 Months
Prosperous Health | 04.2026 - Current
Assist in developing operational workflows to enhance efficiency and streamline processes.
Collaborate with cross-functional teams to implement new systems for improved communication and productivity.
Adapt quickly to changing priorities, ensuring smooth transitions during operational adjustments.
Facilitate direct collaboration between departments through clear communication channels.
Director of Housing
4 Years 8 Months
MGRC Housing | 2022 - Current
Develop housing policies to enhance resident satisfaction, and community engagement.
Collaborate with cross-functional teams to ensure compliance with housing regulations and standards.
Streamline application processes, reducing response times for potential tenants.
Conduct training sessions for staff on best practices in resident relations and housing operations.
Director of Operations
3 Years
Coastal Detox of Southern California | 2022 - 2025
Facilitated training programs to upskill staff and promote best practices in operations.
Oversaw budget management, ensuring alignment with organizational goals and financial targets.
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Office Manager
2 Years
San Diego Taxman | 2017 - 2019
Developed and implemented administrative systems, streamlining processes across departments.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.