Jerona T. Cohens
Gainesville,FL
Summary
Energetic with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Teacher
Alachua County School Board
10.2019 - Current
- Complies with school policies and procedures at all times
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Developed and administered tests for students to measure academic proficiency and understanding.
Billing Assistant/ Office Support
Primary Care Institute
01.2017 - 10.2019
- Responsible for implementing payment agreements with patients
- Verifies account balances, calculates and posts adjustments
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted customers and third party payers to pursue payments.
- Processed 300 incoming payments and outgoing refunds each week.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Claims Processor
Shands Healthcare @ UF
08.2012 - 10.2015
- Worked closely with informal research study lead to maintain correct billing procedures
- Contacted study fiscal personnel regarding payment status and communicated billing charge errors to research study lead to maintain correct research billing of services
- Researches and reviews bills for completeness to ensure payer specific guidelines are met
- Makes collection calls and checks various payer systems to pursue payment of Third party claims
- Makes appropriate determination for contractual adjustments, verifies system balances, calculates and posts adjustments
Revenue Cycle Specialist
Shands Healthcare @ UF
01.2007 - 08.2012
- Working knowledge of CPT, ICD-9 codes, and Managed care/Federal rules
- Collects money & discusses financial matters with payers & patients professionally
- Identified and resolved payment issues between patients and providers.
- Balanced and reconciled accounts.
Customer Service/Bank Teller
Compass Bank
01.2006 - 01.2007
- Promoted to Business Class teller within first year of employment
- Enhanced business reputation by providing excellent customer service
- Efficiently handled all bank transactions
- Promoted bank products by increasing sales
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Educated customers about available services, products and bank resources.
Recreation Director/Social Services Assistant
University Place Care Rehabilitation Center
08.2003 - 07.2005
- Achieved patient satisfaction through strategically assessing individual psychosocial needs and implementing programs to increase skills related to activities of daily living
- Created recreation programs complying with state guidelines in a geriatric setting
- Fiscal management; balanced a budget for department by maintaining records of all purchases and expenses
Education
Master of Science - Education
The University of Florida
Gainesville, FL04.2022
Bachelor of Science - Recreation, Parks, and Tourism
The University of Florida
Gainesville, FL01.2002
Skills
- Banking Standards Compliance
- Account Analysis
- Transcription Machine
- Customer Referrals
- Cash Counting
- Product Sales
- Staff Management
- Team Leadership
- Customer Needs Assessments
- Customer Relationship Management
- Account Services
Certification
- Professional Teaching Certificate
- FTCE K-6 Certification
- Reading Endorsement
Timeline
Teacher
Alachua County School Board
10.2019 - Current
Billing Assistant/ Office Support
Primary Care Institute
01.2017 - 10.2019
Claims Processor
Shands Healthcare @ UF
08.2012 - 10.2015
Revenue Cycle Specialist
Shands Healthcare @ UF
01.2007 - 08.2012
Customer Service/Bank Teller
Compass Bank
01.2006 - 01.2007
Recreation Director/Social Services Assistant
University Place Care Rehabilitation Center
08.2003 - 07.2005
Master of Science - Education
The University of Florida
Bachelor of Science - Recreation, Parks, and Tourism
The University of Florida
- Professional Teaching Certificate
- FTCE K-6 Certification
- Reading Endorsement
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