Jeronica Gay
Shreveport,LA
Summary
Proven track record in enhancing customer loyalty and streamlining data entry processes, exemplified during my tenure at General Dynamics Information Technology Inc. Leveraged critical thinking and active listening to resolve complex issues, achieving notable improvements in customer satisfaction. Skilled in fostering positive relationships and efficient problem-solving, I bring a blend of hard and soft skills to drive success.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology Inc
02.2022 - 04.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Sonic
06.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
Package Handler
FedEx Ground
02.2021 - 12.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Cashier
Dollar Tree
10.2020 - 01.2021
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Representative
Teleperformance
06.2019 - 09.2019
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Cashier
Dairy Queen Grill & Chill
06.2018 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Southwood High School
9000 Walker Rd Shreveport, LA 7111805.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Troubleshooting
- Technical Support
Timeline
Customer Service Representative
General Dynamics Information Technology Inc
02.2022 - 04.2025
Team Member
Sonic
06.2021 - 05.2022
Package Handler
FedEx Ground
02.2021 - 12.2021
Cashier
Dollar Tree
10.2020 - 01.2021
Customer Service Representative
Teleperformance
06.2019 - 09.2019
Cashier
Dairy Queen Grill & Chill
06.2018 - 12.2018
High School Diploma -
Southwood High School