Jeronimo Suarez
Sunrise
Summary
Dedicated and customer-focused hospitality professional with over four years of experience in hotel front desk operations, guest services, and food service support. Skilled in managing reservations, handling guest relations, coordinating hotel operations, and providing excellent customer service in fast-paced environments. Experienced with multiple hotel management systems including Choice, Virtual Matrix, SynXis, and Hilton PEP. Bilingual in English and Spanish with strong multitasking, communication, and team support skills.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Sonesta International Hotels
Fort Lauderdale, FL
11.2025 - 02.2026
- Provided excellent customer service as a front desk agent by checking guests in and out, managing reservations, handling guest requests, answering phones, and coordinating with hotel staff to ensure a positive guest experience.
Server
Colombian Mountain
Fort Lauderdale, FL
05.2024 - 12.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently, ensuring accuracy and timeliness.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Assisted in inventory management, contributing to stock control and waste reduction efforts.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Runner
Conrad Hotels & Resorts
Fort Lauderdale, FL
11.2024 - 11.2025
- I worked in a hotel as a runner and houseman, delivering anything needed by guests, helping deliver food, assisting the restaurant when needed, and supporting the housekeeping team whenever required.
Hotel Front Desk Agent
Spark by Hilton
Denver, CO
12.2023 - 09.2024
- Managed guest check-ins, check-outs, and reservations. Assisted guests with requests and resolved concerns professionally. Processed payments and maintained accurate guest records. Worked closely with housekeeping and maintenance teams to ensure guest satisfaction.
Front Desk Receptionist
Microtel by Wyndham
Denver, CO
07.2022 - 07.2023
- Provided front desk support and customer service to hotel guests. Managed reservations, room assignments, and phone inquiries. Assisted with administrative tasks and daily hotel operations. Maintained a welcoming and professional front desk environment.
Education
High School Diploma -
Western High School
06-2022
Skills
- Customer Service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Hospitality service expertise
- Reservation systems
- Front desk management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Sonesta International Hotels
11.2025 - 02.2026
Runner
Conrad Hotels & Resorts
11.2024 - 11.2025
Server
Colombian Mountain
05.2024 - 12.2025
Hotel Front Desk Agent
Spark by Hilton
12.2023 - 09.2024
Front Desk Receptionist
Microtel by Wyndham
07.2022 - 07.2023
High School Diploma -
Western High School