JERQUETTE COLEY
Dania Beach,FL
Summary
High-performing Certified Pharmacy Technician and Customer Service Professional with 5+ years of experience in high-volume pharmacy and call center environments. Proven track record of improving workflow efficiency, ensuring 100% data accuracy, and delivering exceptional patient and client support. Skilled in insurance processing, prescription data entry, and resolving complex customer concerns. Seeking to leverage expertise into a higher-level, well-compensated pharmacy technician or customer service role.
Experienced with data entry and pharmacy operations. Utilizes meticulous attention to detail to maintain accurate records and ensure efficient workflow. Knowledge of inventory management and proficiency in pharmacy software applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RemX Staffing Agency
Doral, FL
03.2025 - 01.2026
- Handle high call volumes assisting clients with OTC benefits, orders, and reimbursements
- Resolve complex customer issues efficiently to improve satisfaction ratings
- Provide detailed account information including grocery and transportation balances
- Maintain professionalism while meeting performance metrics
Data Entry Pharmacy Technician
RPh on the Go
Tampa, FL
02.2026 - 04.2026
- Process high-volume prescription data with a strong focus on accuracy and turnaround time
- Ensure full compliance with HIPAA and pharmacy regulations
- Collaborate with pharmacists to streamline workflow and reduce processing delays
- Identify and correct discrepancies to improve patient safety and data integrity
Administrator Intake
Critical Response Strategies
05.2025 - 12.2025
- Collected and verified client data for service eligibility
- Coordinated with teams to ensure efficient intake and service delivery
- Implemented process improvements that reduced turnaround times for service requests.
- Monitored compliance with organizational policies and procedures during operations.
Pharmacy Technician (Remote)
Walgreens
05.2024 - 01.2025
- Prepared and labeled prescriptions with precision in a remote environment
- Processed insurance claims and resolved billing issues
- Maintained strict confidentiality of patient records
- Supported pharmacists to ensure smooth daily operations
Customer Service Representative
Department of Children and Family Services
Commercial Fl
10.2022 - 03.2023
- Managed high-volume calls while maintaining professionalism and composure.
- Documented customer interactions accurately in CRM systems to ensure traceability.
Certified Pharmacy Technician
11.2021 - 05.2022
- Earlier Experience
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL1997
Skills
- Pharmacy Data Entry & Processing
- Insurance Claims & Billing
- Customer Service Excellence
- HIPAA Compliance
- Prescription Verification
- Microsoft Office & Pharmacy Systems
- Problem Resolution
- Communication
- Time Management
- Patient confidentiality
- Prescription processing
Certification
- Licensed Pharmacy Technician License
Timeline
Data Entry Pharmacy Technician
RPh on the Go
02.2026 - 04.2026
Administrator Intake
Critical Response Strategies
05.2025 - 12.2025
Customer Service Representative
RemX Staffing Agency
03.2025 - 01.2026
Pharmacy Technician (Remote)
Walgreens
05.2024 - 01.2025
Customer Service Representative
Department of Children and Family Services
10.2022 - 03.2023
Certified Pharmacy Technician
11.2021 - 05.2022
High School Diploma -
Miami Northwestern Senior High School