Jerrell Avery
Hollywood,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Boys and Girls Club. Skilled in multitasking and organization, coupled with a strong ability in creative problem-solving and community outreach. Excelled in fostering team collaboration and driving significant improvements in program efficiency and client relationships.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Sports Program Assistant
Boys and Girls Club
04.2023 - 01.2024
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
Gym Receptionist
Fired up Athletic
04.2020 - 11.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Maintained up-to-date knowledge of gym services and programs to provide accurate information to members.
- Enhanced member retention by actively soliciting feedback and suggesting suitable gym programs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Delivery Driver
Palm Beach Logistics
02.2022 - 12.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
Aftercare Counselor
Indian Trace Elementary
07.2017 - 02.2019
- Managed resources effectively by maintaining inventory of supplies needed for daily activities within budget constraints.
- Assisted in the creation of monthly newsletters and other communication materials to keep parents informed about aftercare program updates and events.
- Ensured timely parent pick-up by conducting thorough sign-out procedures at the end of each day.
- Facilitated group discussions among students, fostering an environment of empathy, understanding, and respect.
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and recreational activities to promote physical, mental and social development in children.
- Prepared food and served meals and refreshments to children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Education
High School Diploma -
American Preparatory Academy
4850 S Pine Island Rd, Davie, FL 33328 Broward College
6400 NW 6th Way 1401/270, Fort Lauderdale, FL 3330 08.2015 - 05.2016
Stratford Universiy
Newport News, VA 08.2017 - 05.2018
Skills
- Teamwork and Collaboration
- Multitasking and Organization
- Data Entry
- Scheduling Management
- Creative Problem-Solving
- Valid Driver's License
- Activity Planning
- Driven and Outgoing
- Community Outreach
- Child Development
- Problem-Solving
- Time Management
- Multitasking
- Multitasking Abilities
- Reliability
Playing Basketball
I still play basketball whenever I can it always is a great wat for me to have fun but also clear my mind if im ever going through anything
Timeline
Sports Program Assistant
Boys and Girls Club
04.2023 - 01.2024
Delivery Driver
Palm Beach Logistics
02.2022 - 12.2022
Gym Receptionist
Fired up Athletic
04.2020 - 11.2023
Stratford Universiy
08.2017 - 05.2018
Aftercare Counselor
Indian Trace Elementary
07.2017 - 02.2019
Broward College
08.2015 - 05.2016
High School Diploma -
American Preparatory Academy