Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrell Goodman

Albuquerque

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Bread Financial
Albuquerque
07.2018 - 12.2024
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Collected deposits or payments and arranged for billing.
  • Supported sales team members to drive growth and development.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Education

High School Diploma -

Manzano High School
Albuquerque, NM
05-2012

Skills

  • Customer service
  • Payment processing
  • Billing management
  • Customer relationship management
  • Product knowledge
  • Technical troubleshooting
  • Data entry

Timeline

Customer Service Representative

Bread Financial
07.2018 - 12.2024

High School Diploma -

Manzano High School
Jerrell Goodman