Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jerri Akins-Eames

South Holland,IL

Summary

Dynamic professional with extensive experience at Mike Haggerty Buick GMC, excelling in customer service and appointment management. Proven track record in CRM data accuracy and conflict resolution, ensuring seamless customer experiences. Adept at nurturing client relationships and enhancing operational efficiency, contributing to a positive dealership environment.

Overview

35
35
years of professional experience

Work History

Appointment Coordinator

Mike Haggerty Buick Gmc
Oak Lawn, IL
10.2016 - Current
  • Serves as the first point of contact for potential and returning customers, answer calls and make follow up calls from online inquires, past visits and service records, set and confirm appointments for service, test drives or consultations, enter and update customer information using our crm system making sure records are accurate and current, keep in touch with prospective customers through calls, texts or emails to nuture interest and bring them into the dealership, provide information about maintenance services, vehicles, promotions ensuring a professional and friendly first impression, work closely with our service and sales department to make sure appointments are handled smoothly and customers have a good experience.

Lead Cashier/Receptionist

Mike Haggerty Buick Gmc
Oak Lawn, IL
04.2013 - 10.2016
  • Greet customers warmly and professionally as they enter the service department, answer incoming calls and route them appropriately, provide basic service information, schedule appointments and confirm bookings, and handle customer inquiries, complaints, or concerns promptly and courteously. Process payments for service work, parts, and accessories (cash, credit/debit, financing, etc.). Balance the cash register at the end of the day, and prepare daily reports. Issue receipts, invoices, and refunds as needed. Ensure accuracy in billing, and explain charges if needed. Supervise or train other reception and cashier staff, and assign daily tasks. Maintain a filing system for repair orders, receipts, and customer records. Collaborate with service advisors, technicians, and managers to ensure a smooth workflow. Order office supplies, maintain a tidy front desk area, prepare closing reports, and reconcile transactions as needed.

Cashier

Evergreen Park Car Wash
Evergreen Park, IL
07.2010 - 04.2014
  • Greet customers as the arrive and assist them with selecting wash packages or additional services. Explain pricing, promotions and programs. Handle customer concerns or complaints professionally. Accept and process payments, issue receipts, balance the cash drawer at the beginning and end of shifts. Maintain a clean and organized cashier station, answer phones and schedule appointments for detailing or specialized services. Monitor waiting area and restock supplies.

Executive Secretary

Amalgamated Bank of Chicago
Chicago, IL
08.1990 - 02.1996
  • Supported senior loan officers and department heads, managed calendars, scheduled meetings, and coordinated appointments for loan officers. Prepare reports, memos and presentations. Draft, proofread, and format correspondence, loan documents, and internal communications. Manage and organize files for loan applications, approvals and client records. Assist with preparation of loan packages and ensure all required documentation is complete. Communicate with clients to gather missing documents or schedule meetings. Handle sensitive financial date and maintain confidentiality at all times.

Education

High School Diploma -

Chicago Vocational Career Academy
Chicago, IL
06-1988

Some College (No Degree) -

Catherine Business Collere
Chicago, IL

Skills

  • Customer service and support
  • Appointment scheduling and management
  • CRM expertise
  • Data entry and processing
  • Conflict resolution strategies

References

References available upon request.

Timeline

Appointment Coordinator

Mike Haggerty Buick Gmc
10.2016 - Current

Lead Cashier/Receptionist

Mike Haggerty Buick Gmc
04.2013 - 10.2016

Cashier

Evergreen Park Car Wash
07.2010 - 04.2014

Executive Secretary

Amalgamated Bank of Chicago
08.1990 - 02.1996

High School Diploma -

Chicago Vocational Career Academy

Some College (No Degree) -

Catherine Business Collere

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