ANGELI RIVERA
Las Vegas,Nevada
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall eciency while maintaining filing systems and screening and answering numerous phone lines daily. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Oering honed competencies in data-entry, database management and scheduling.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Appointment Coordinator
AutoNation
Las Vegas, NV
01.2024 - 04.2024
- Maintained up-to-date records of customers appointment in the electronic appointment system.
- Assisted in resolving conflicts with conflicting schedules or double bookings.
- Confirmed with customers about appointments and rescheduled missed appointments.
- Answered phone calls, emails, and other inquiries from patients regarding appointment scheduling.
- Responded promptly to any changes or cancellations of existing appointments.
- Managed a high volume of incoming requests while maintaining quality customer service.
- Researched solutions for complex problems associated with appointment scheduling.
- Drove customer feedback to deliver information to management for corrective action.
- Scheduled and confirmed appointments.
- Assisted with customer requests and answered questions to improve satisfaction.
Receptionist
Purestar LLC
North Las Vegas, United States
06.2021 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Corresponded with clients through email, telephone, or postal mail
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
- Assisted with onboarding new clients and securing paperwork completion
- Organized, maintained and updated information in computer databases
- Operated multi-line telephone system to answer and direct high volume of calls
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Handled assignments independently with good judgement and critical thinking skills
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Sorted, received, and distributed mail correspondence between departments and personnel
- Scheduled office meetings and client appointments for staff teams
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Compiled information from files and research to satisfy information requests
- Maintain an organized and efficient reception area to ensure smooth operations and a positive first impression for clients and visitors
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Updated daily log book with information about visitors entering the premises.
- Prepared welcome packages for new hires.
- Verified visitors' identification cards before allowing access to the building.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated pick-up and delivery of express mail services.
- Transcribed tapes and notes from meetings into prescribed formats.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Mail handler assistant seasonal
United States Postal Service
Las Vegas, United States
01.2020 - 12.2020
- Ensure accurate sorting and delivery of mail to designated areas within specified timeframes
- Ensuring the accurate sorting and processing of incoming and outgoing mail to meet strict time-sensitive deadlines
- Assist in loading and unloading mail onto trucks for transportation
- Assist in the loading and unloading of mail transportation vehicles
- Operate mail processing equipment, such as sorting machines and barcode readers, to efficiently process mail
- Maintain a clean and organized work area to ensure efficient mail processing
- Ensure the safety and security of all mail and packages during handling and transportation
Housekeeper
The Venetian Resort Hotel Casino
Las Vegas, United States
03.2019 - 12.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Handled requests for extra linens, toiletries and other supplies
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate /Retail Cashier
Ross Stores
Las Vegas, United States
03.2016 - 12.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Greeted customers to determine wants or needs.
- Prepared merchandise for purchase or rental.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Bagged or packaged purchases and wrapped gifts.
- Assessed customer needs to provide assistance and information on product features.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products and services information.
- Managed returns, exchanges and refunds in accordance with store policy
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Implement visual merchandising strategies to enhance the store's overall aesthetic and maximize sales potential
- Collaborate with the visual merchandising team to create attractive store displays that enhance customer experience and drive sales
- Provide prompt and efficient service at the cash register to ensure smooth and seamless checkout process for customers
- Ensure accuracy in cash, check, and credit card transactions to minimize errors and provide an excellent customer experience
Education
Diploma In Medical Administrative - Medical Administrative
Northwest Career College
Las Vegas, NV06.2024
Penn Foster High School -
Scranton, PA06.2021
Skills
- Clerical Support
- Data Entry
- Bookkeeping
- Office Management
- File Management
- Administrative Support
- Scheduling
- Customer/Client Relations
- Telephone Skills
- Multi-Line Telephone Operation
- Document Control
- Office Equipment Operations
- Organization Skills
- Service-Oriented Mindset
- Time Management
- Verbal and Written Communication
- Office Administration
- Mail Handling
- Documentation and Reporting
- Greeting and Seating Clients
- Tech-Savvy
- Security Understanding
- Information Protection
- Mail Distribution
Timeline
Appointment Coordinator
AutoNation
01.2024 - 04.2024
Receptionist
Purestar LLC
06.2021 - 03.2023
Mail handler assistant seasonal
United States Postal Service
01.2020 - 12.2020
Housekeeper
The Venetian Resort Hotel Casino
03.2019 - 12.2020
Sales Associate /Retail Cashier
Ross Stores
03.2016 - 12.2019
Diploma In Medical Administrative - Medical Administrative
Northwest Career College