Kahyla Johnson
Liverpool,NY
Summary
Proactive and adaptable individual with a versatile background in client satisfaction. Recognized for effective time management and the ability to collaborate with teams, ensuring operational efficiency and overall client satisfaction.
Overview
5
5
years of professional experience
Work History
Appointment Coordinator
Great Lakes Honda City
Liverpool, New York
09.2024 - Current
- Coordinated client schedules to maximize appointment availability and reduce client wait times.
- Managed high volume of incoming requests, ensuring timely responses and high-quality customer service.
- Resolved scheduling conflicts by collaborating with staff and clients effectively.
- Performed clerical duties related to appointment management to support smooth office operations.
- Assisted in training new staff on appointment scheduling protocols and software.
Party Host
Sky Zone Trampoline Park
Syracuse, New York
10.2021 - 09.2024
- Coordinated birthday parties and special events, ensuring enjoyable experiences for guests of all ages.
- Organized decorations, supplies, and equipment setup for each event.
- Collaborated with team members to deliver timely service during parties, enhancing guest satisfaction.
- Addressed guest inquiries and concerns promptly, contributing to positive overall experience.
- Adapted quickly to last-minute changes or challenges, maintaining composure under pressure.
- Maintained cleanliness and safety standards throughout the trampoline park area.
Drive-Thru Team Member
Sonic Drive-In
N. Syracuse, NY
08.2020 - 10.2021
- Delivered exceptional customer service, enhancing guest satisfaction.
- Addressed customer complaints promptly while fostering a positive environment for guests and colleagues.
- Coordinated with team members to optimize operations during peak hours.
- Processed payments from customers using POS system.
- Prepared food items following Sonic's safety and quality standards.
- Monitored inventory levels and communicated needs to management.
Education
High School Diploma -
Liverpool High School
Liverpool06-2022
Skills
- Appointment management
- Office software proficiency
- Time management
- Team collaboration
- Conflict resolution
- Communication skills
- Adaptability under pressure
- Event organization
- Clerical support
Timeline
Appointment Coordinator
Great Lakes Honda City
09.2024 - Current
Party Host
Sky Zone Trampoline Park
10.2021 - 09.2024
Drive-Thru Team Member
Sonic Drive-In
08.2020 - 10.2021
High School Diploma -
Liverpool High School