Blake Sumpter
Miamisburg,OH
Summary
Dynamic Appointment Coordinator at Interstate Ford with a proven track record in optimizing scheduling processes and enhancing client satisfaction. Skilled in appointment management and client relationship building, I successfully improved attendance rates and operational efficiency. Adept at utilizing electronic systems to streamline workflows while maintaining a commitment to excellent service standards.
Overview
2025
2025
years of professional experience
Work History
Appointment Coordinator
Interstate Ford
- Coordinated appointment scheduling for service department, optimizing customer flow and reducing wait times.
- Communicated with clients regarding service inquiries, enhancing customer satisfaction and retention rates.
- Managed electronic appointment system, ensuring accurate and efficient data entry for all bookings.
- Assisted in developing streamlined processes for appointment reminders, improving client attendance rates.
- Directed telephone calls to appropriate parties.
- Collaborated with service advisors to prioritize urgent appointments, increasing overall service department productivity.
- Conducted follow-up calls to confirm appointments, reinforcing commitment to excellent customer service standards.
- Analyzed appointment trends to suggest improvements in scheduling practices, contributing to enhanced operational efficiency.
- Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
Lot Technician
Interstate Ford
Miamisburg, OH
12.2023 - 09.2024
- Conducted thorough inspections of vehicles to ensure quality standards and operational readiness.
- Assisted in maintaining cleanliness and organization of lot and facilities to enhance customer experience.
- Collaborated with sales team to prepare vehicles for display, improving visual appeal and accessibility.
- Managed vehicle inventory using tracking systems, ensuring accurate records for sales processes.
- Supported delivery processes by preparing vehicles for transportation, enhancing efficiency in logistics operations.
- Trained new staff on lot procedures and safety protocols, fostering a knowledgeable work environment.
- Implemented best practices for vehicle presentation, contributing to increased customer engagement and satisfaction.
- Streamlined vehicle delivery process for improved client experience and timely service.
- Managed inventory documentation, keeping accurate records of vehicle movements and transfers within the dealership network.
Line Cook
Roosterswings
Miamisburg, OH
11.2021 - 12.2023
- Executed menu item preparation in strict adherence to standard recipes and portion sizes.
- Ensured cleanliness and organization of kitchen workspace and equipment.
- Facilitated training sessions for new staff on food preparation techniques and safety protocols.
- Managed operation of kitchen equipment, including grills, fryers, and ovens, ensuring optimal efficiency.
Education
High School Diploma -
Miamisburg High School
Miamisburg, OHAssociate of Applied Science - Cyber Investigations
Sinclair Community College
Dayton, OHSkills
- Strong organization
- Client relationship building
- Patient confidentiality
- Order tracking
- Call center experience
- Outbound calling
- Appointment management
- Appointment scheduling
- Workflow management
- Remote work capabilities
- Appointment setting
- Call routing
Timeline
Lot Technician
Interstate Ford
12.2023 - 09.2024
Line Cook
Roosterswings
11.2021 - 12.2023
Appointment Coordinator
Interstate Ford
High School Diploma -
Miamisburg High School
Associate of Applied Science - Cyber Investigations
Sinclair Community College