Open To Work
Jerri Appleton
Bremerton
Summary
Skilled medical assistant and office receptionist with over 15 years of experience in working within clinical settings. Accomplished in optimizing clinic workflows by managing patient flows, physician schedules, and patient appointments. Strong administrative skills, including inventory management, accounts receivable, and patient records management. In addition, I have over a decade of customer service excellence skills that complement my technical expertise. I am seeking to take the next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service opportunities. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist/ Medical Assistant
Kitsap General Surgery
Silverdale
09.2021 - 08.2024
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff members.
- Scheduled patient appointments efficiently using electronic health record systems.
- Collected and verified patient information to ensure accuracy during check-in.
- Processed insurance claims and handled billing inquiries with professionalism.
- Assisted medical staff by coordinating communication between patients and providers.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs accurately.
- Maintained accurate patient records using electronic health record systems.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Eye Technician
Retina Center NW
Silverdale
10.2017 - 09.2021
- Assisted patients with vision tests and retinal imaging procedures.
- Scheduled appointments and managed patient records efficiently.
- Prepared examination rooms and maintained medical equipment cleanliness.
- Educated patients on eye health and treatment options available.
- Collaborated with ophthalmologists during diagnostic exams and procedures.
- Processed insurance information and handled billing inquiries promptly.
- Assisted with the pre-testing of patients prior to doctor's examination.
- Provided post-operative care instructions to patients who had undergone cataract surgery or other procedures involving the eyes.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Processed payments from customers for services rendered or products purchased.
- Wrote, edited, and filed patient medical records, maintaining confidentiality.
- Assisted during in-office surgical procedures and collected ultrasound images.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
CMA & Receptionist
Olympic Family Practice
10.2010 - 04.2016
- Greet and check-in patients and collect personal, medical, and insurance information.
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
- Prepared patients for exams took medical histories and vital signs and assisted during exams.
- Collected lab specimens and performed basic tests.
Office Manager
Grocery Outlet
09.2005 - 02.2008
- Responsible for overseeing the entire store operations, including opening and closing procedures and cash management.
- Personally addressed customer concerns upon escalation by assistant managers.
- Managed, supervised and provided leadership to up to 15 employees.
- Implemented and followed-up on weekly sales programs and merchandising and displays.
- Assist and back up all functions of the store, including sales, cashiering, and freight receiving and stocking as necessary.
Education
G.E.D - General Studies
Olympic College
Bremerton, WA03-2017
Medical Assistant Certification -
Everest College
Bremerton04-2010
High School -
Renaissance Alternative
Bremerton01.1998
Skills
- Clinical and administrative expertise
- Medical Terminology
- Patient Confidentiality
- Excellent Customer Service
- Office Administration
- Time and Schedule Management
- Electronic Health Records Management
- Patient Flow Management
- Billing and Collections
- MS Office
- Patient scheduling
- Claim processing
- HIPAA compliance
- Data entry accuracy
- Billing inquiries handling
- Effective communication
- Problem solving
- Attention to detail
Certification
CPR and First Aid Certification, 06/10
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteSalary Range
$21/hr - $40/hrTimeline
Receptionist/ Medical Assistant
Kitsap General Surgery
09.2021 - 08.2024
Eye Technician
Retina Center NW
10.2017 - 09.2021
CMA & Receptionist
Olympic Family Practice
10.2010 - 04.2016
Office Manager
Grocery Outlet
09.2005 - 02.2008
G.E.D - General Studies
Olympic College
Medical Assistant Certification -
Everest College
High School -
Renaissance Alternative