Jerri Devey
Bremerton,WA
Summary
Driven professional with a strong background in healthcare and retail management, notably at Kitsap General Surgery. Excelled in patient care coordination, data management, and team leadership, enhancing operational efficiency. Skilled in Microsoft Office and certified in CPR, demonstrating exceptional organizational and interpersonal abilities. Achieved significant improvements in patient satisfaction and workflow optimization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Receptionist
Kitsap General Surgery
Silverdale, WA
09.2021 - 08.2024
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Processed referrals for specialist care when requested by physicians or patients.
- Greeted and checked in patients, updating patient information in computer system.
- Completed relevant insurance and other claim forms.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Eye Technician
Retina Center NW
Silverdale, WA
10.2017 - 09.2021
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Supported administrative staff by processing payments.
- Handled general office duties to support administrative staff during peak hours.
- Counseled patients in surgery and treatment plans.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Changed dressings on wounds to prevent infection and check for healing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
CMA/Receptionist
Olympic Family Practice
Bremerton, USA
10.2010 - 04.2016
- Greet and check-in patients and collect personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Prepared patients for exams took medical histories and vital signs and assisted during exams
- Collected lab specimens and performed basic tests
Office Manager
Grocery Outlet
Bremerton, USA
09.2005 - 01.2008
- Responsible for overseeing the entire store operations, including opening and closing procedures and cash management
- Personally addressed customer concerns upon escalation by assistant managers
- Managed, supervised and provided leadership to up to 15 employees
- Implemented and followed-up on weekly sales programs and merchandising and displays
- Assist and back up all functions of the store, including sales, cashiering, and freight receiving and stocking as necessary
Education
Certified Medical assistant -
Everett Community College
Skills
- Proficient in Microsoft Office
- Certified Medical Assistant
- CPR Certified
- Bookkeeping
- Scheduling
- Multi-line telephone skills
- Telephone skills
Certification
CMA, 04/01/17
Personal Information
Authorized To Work: US
Timeline
Receptionist
Kitsap General Surgery
09.2021 - 08.2024
Eye Technician
Retina Center NW
10.2017 - 09.2021
CMA/Receptionist
Olympic Family Practice
10.2010 - 04.2016
Office Manager
Grocery Outlet
09.2005 - 01.2008
Certified Medical assistant -
Everett Community College