Jerri Gentry
Decatur,GA
Summary
Results-focused logistics professional with strength in Oral and Written skills. Proactive leader with strengths in communication and collaboration. Proficient in leveraging logic and strategic planning to meet team and management objectives. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Offers proven ability to build effective teams through effective communication and team-oriented proficiency.
Overview
31
31
years of professional experience
Work History
Operations Manager
FedEx Express
Atlanta, GA
09.1992 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed and led quality management systems, standards and compliance, including SOPs, good operational best practices, lean improvement programs and enforcement of company and regulatory requirements.
- Conferred with subordinates each day to assess needs and optimize activities.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Assisted in refining procedures, defining best practices and correcting reported audit issues.
- Managed daily operations, including supervising multiple team members across 14 locations.
Education
Some College (No Degree) - Vocal Music Performance
The University of Tennessee At Martin ,TN
Martin, TNSome College (No Degree) - Medical Records Administration
Memphis State University
Memphis, TNSkills
- Staff training and development
- Process improvement strategies
- Policies and procedures implementation
- Workforce training
- Business and Operations Management
- Troubleshooting and problem solving
- Conflict mediation
- Team Building/Leadership
- Process improvement
- Warehouse operations
- Dedicated
- Delegation
- CSM/MVP Audit team member since 1997
Timeline
Operations Manager
FedEx Express
09.1992 - Current
Some College (No Degree) - Vocal Music Performance
The University of Tennessee At Martin ,TN
Some College (No Degree) - Medical Records Administration
Memphis State University