Summary
Overview
Work History
Education
Skills
Education
Timeline
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Jerri-Lynn Uta

Honolulu,HI

Summary

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

25
25
years of professional experience

Work History

Break/Fix Technician

BDSmktg
02.2025 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Enhanced system performance by troubleshooting and repairing electronic equipment.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Troubleshot and resolved equipment failures to reduce operational disruption.
  • Monitored and tested equipment performance to diagnose and resolve problems.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Streamlined workflow processes through efficient organization of resources, tools, and documentation.
  • Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
  • Maintained a high level of customer satisfaction by resolving technical issues swiftly and professionally.
  • Optimized equipment functionality with regular preventative maintenance tasks.

Research Associate

RDS Solutions
11.2024 - Current
  • Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Set up equipment, organized inventory and maintained facilities.
  • Provided technical guidance on experimental design and data interpretation issues for team members as needed.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Helped team meet regulatory requirements by coordinating documentation and filings.
  • Gathered and organized information for research purposes.
  • Monitored and documented safety standards to verify compliance.

Delivery Driver

Uber Eats
03.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Shipt Shopper

Shipt
11.2020 - 03.2024
  • Ensured safe transportation of perishable items by properly storing them during transit, resulting in decreased spoilage and increased customer satisfaction.
  • Increased repeat business by providing exceptional customer service and addressing any concerns promptly.
  • Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
  • Educated potential customers about the benefits of using Shipt services during informal interactions in stores or when making deliveries.
  • Demonstrated attention to detail when selecting products, resulting in fewer returns and higher customer satisfaction.
  • Maintained a high rating as a Shipt Shopper by consistently meeting or exceeding customer expectations.

Playroom Assistant

Kapiolani Women And Children's Hospital
04.2000 - 09.2004
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted in daily goals for medically fragile children

Movie Theater Attendant

Consolidated Theatres
04.2000 - 11.2003
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Enhanced customer satisfaction by efficiently managing ticket sales and providing accurate showtime information.

Education

Bachelor Of Applied Science - Psychology

University of Hawaii - West Oahu
Kapolei, HI

Associate In Arts - Practical Nursing

Windward Community College
Kaneohe, HI
06.2021

Certificate - Nursing Assistance

Kapi'olani Community College
Honolulu, HI
03.2018

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Time Management
  • Dependable and reliable
  • Safe Driving
  • Clean Driving Record
  • GPS and route planning
  • Delivery Scheduling
  • Quality Assurance
  • Attention to detail
  • Customer service
  • Multitasking and organization
  • Written/Verbal communication
  • Customer interaction

Education

true

Timeline

Break/Fix Technician

BDSmktg
02.2025 - Current

Research Associate

RDS Solutions
11.2024 - Current

Delivery Driver

Uber Eats
03.2024 - Current

Shipt Shopper

Shipt
11.2020 - 03.2024

Playroom Assistant

Kapiolani Women And Children's Hospital
04.2000 - 09.2004

Movie Theater Attendant

Consolidated Theatres
04.2000 - 11.2003

Bachelor Of Applied Science - Psychology

University of Hawaii - West Oahu

Associate In Arts - Practical Nursing

Windward Community College

Certificate - Nursing Assistance

Kapi'olani Community College

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