Jerri Ann Harris
Syracuse,New York
Summary
Dedicated and compassionate customer service representative with over 13 years of experience in fast-paced environments. Proven track record of resolving customer issues, enhancing customer satisfaction, and driving brand loyalty. Excellent communication skills with a strong ability to work collaboratively in a team. With an amazing ability to problem solve. But above all i possess Empathy. Being able to put myself in the customers position has helped me excel in the customer service field.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Cortland Park Nursing & Rehab
05.2016 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
Chewy
02.2020 - 07.2024
- - Provided exceptional service to over 150 customers daily, addressing inquiries and resolving issues efficiently. - Developed and maintained strong customer relationships, resulting in a 32% increase in customer satisfaction scores. - Utilized CRM software to track customer interactions, ensuring timely follow-ups and service resolutions.
Sales Associate
Macy's
07.2018 - 01.2020
- - Assisted customers in product selection, providing knowledgeable recommendations to enhance their shopping experience. - Handled cash transactions and maintained accurate sales records, improving operational efficiency. - Collaborated with team members to create a welcoming store environment
Call Center Agent
Research & Marketing Strategies, Inc.
12.2011 - 12.2016
- - Managed high-volume inbound calls, providing support for customer inquiries related to products and services. - Achieved a 94% resolution rate on first contact, significantly reducing call-back rates and improving customer loyalty. - Participated in training new staff, sharing best practices and enhancing team performance.
Education
High School Diploma - undefined
Cortland Jr./Sr. High School
Cortland, New York01.2006
Skills
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Proficient in CRM software SalesForce
- Ability to work effectively in a team-oriented environment
- Time management and multitasking skills
Certification
Client service certification, Customer Service Institute of America, 2019
References
Available upon request
Timeline
Customer Service Representative
Chewy
02.2020 - 07.2024
Sales Associate
Macy's
07.2018 - 01.2020
Certified Nursing Assistant
Cortland Park Nursing & Rehab
05.2016 - Current
Call Center Agent
Research & Marketing Strategies, Inc.
12.2011 - 12.2016
High School Diploma - undefined
Cortland Jr./Sr. High School
Client service certification, Customer Service Institute of America, 2019
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