Jerrica Brown
Houston,USA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Bar Manager/Hourly Supervisor
BB's Tex-Orleans
2021.07 - Current
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on beverage preparation and customer service excellence.
- Managed inventory levels, reducing waste through effective stock control practices.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Bartender/Headwaiter
Pappasito's Cantina
2019.01 - 2021.06
- Worked with POS system to place orders, manage bills and handle complimentary items. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Explained menu items and suggested appropriate options for food allergy concerns. Bussed and reset tables to keep dining room and work areas clean Implemented drink prep procedures that significantly reduced wasted stock.
Education
High school diploma - undefined
Klein Forest High School
Houston, TX06.2012
Skills
- Team management
- Staff management
- Point of sale (POS) system operation
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Customer loyalty
- Adaptable
- Recruitment
- Reservation handling
- Pre-shift walk-through
- Order delivery practices
- Food plating and presentation
- Stable work history
- Customer service best practices
- Labor and food cost control
- Reliable and responsible
- Team leadership
- Safe food handling
- Money handling
- Employee supervision
- Calm and pleasant demeanor
- POS terminal operation
Certification
- TABC Certification
- Food Handler Certification
Timeline
Restaurant Bar Manager/Hourly Supervisor
BB's Tex-Orleans
2021.07 - Current
Bartender/Headwaiter
Pappasito's Cantina
2019.01 - 2021.06
High school diploma - undefined
Klein Forest High School