Jerrica Fields
Roseville,MI
Summary
Proven leader in enhancing educational and quality processes at Amazon, I've driven significant improvements and innovative teaching strategies. With expertise in quality assurance and a knack for team building, my approach boosts efficiency and fosters a collaborative environment. Achievements include mentoring new associates and spearheading quality initiatives, underpinned by a strong work ethic and attention to detail.
Overview
6
6
years of professional experience
Work History
Learning Ambassador
Amazon
02.2024 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new Associates, providing guidance and support throughout their first few weeks of path.
- Implemented ideas to reinforce learning concepts and skills.
- Assisted in the execution of new curriculum materials to enhance overall learning experiences for associates.
Quality Coach
Amazon
04.2024 - Current
- Spearheaded the adoption of Lean methodologies within the organization, driving significant cost savings without sacrificing product excellence.
- Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
- Reviewed technical documentation for accuracy and clarity, ensuring all specifications were met during production runs.
- Maintained accurate records of all quality-related activities, allowing for rapid retrieval and analysis during audits or investigations.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed, and distributed statistical information.
- Inspected products and worker progress throughout production.
Receptionist
American House Senior Living Communities
10.2020 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Assistant Manager, Customer Service
Torrid Clothing Store
01.2019 - 08.2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
No Degree - General Studies
Wayne County Community College District
Detroit, MIHigh School Diploma -
Canton South High School
Canton, OH06.2006
Skills
- Quality assurance expertise
- Team building abilities
- Coaching and Mentoring
- Peer Mentoring
- Feedback Delivery
- Teamwork and Collaboration
- Strong Work Ethic
- Attention to Detail
- Multitasking Abilities
Timeline
Quality Coach
Amazon
04.2024 - Current
Learning Ambassador
Amazon
02.2024 - Current
Receptionist
American House Senior Living Communities
10.2020 - 03.2023
Assistant Manager, Customer Service
Torrid Clothing Store
01.2019 - 08.2020
No Degree - General Studies
Wayne County Community College District
High School Diploma -
Canton South High School