Jerrica Powell
Customer Support Specialist
Houston,TX
Summary
Detail-oriented and dependable Customer Service Specialist with over 8 years of experience in fast-paced call center, healthcare, and corporate environments. Skilled in handling claims, processing orders, issuing credits, and providing professional support through phone, email, and chat. Known for strong communication, adaptability, and the ability to multitask across multiple software platforms. Experienced with Salesforce, HIPAA-compliant systems, and client communication in both retail and financial industries. Committed to delivering efficient, accurate service with a positive and patient attitude.
Overview
10
10
years of professional experience
Work History
Customer Specialist II
Deluxe Corporation
05.2023 - Current
- Process customer orders, file claims, and issue credits in a fast-paced environment
- Communicate professionally with banking partners and clients via email and chat
- Use Salesforce and other systems to manage and track casework
- Resolve issues quickly and accurately, ensuring high satisfaction and compliance
COVID-19 Vaccine Scheduling Assistant
One MCI
01.2021 - 01.2022
- Helped customers schedule vaccine appointments during high-demand periods
- Entered sensitive information into health systems with accuracy
- Provided professional support and clear instructions over the phone
Customer Service Representative
CVS Online Pharmacy
01.2019 - 01.2020
- Assisted customers with prescriptions, order tracking, and pharmacy information
- Coordinated with pharmacists and followed HIPAA guidelines when handling personal data
- Managed sensitive situations with care, empathy, and confidentiality
Call Center Representative
Assurant (T-Mobile Claims)
01.2015 - 01.2019
- Handled mobile insurance claims, explained procedures, and gathered documentation
- Resolved customer concerns while meeting strict quality and performance goals
- Maintained a professional and understanding tone during difficult situations
Education
General Studies Coursework -
Lone Star College
Houston, TXHigh School Diploma - undefined
Southwest Academy Homeschool
Houston, TXSkills
Data Entry
Claims Processing
Salesforce CRM
Ticketing Systems
Order Fulfillment
Credit Issuance
Email Communication
Live Chat Communication
High Volume Call Handling
Bank Relationship Support
Timeline
Customer Specialist II
Deluxe Corporation
05.2023 - Current
COVID-19 Vaccine Scheduling Assistant
One MCI
01.2021 - 01.2022
Customer Service Representative
CVS Online Pharmacy
01.2019 - 01.2020
Call Center Representative
Assurant (T-Mobile Claims)
01.2015 - 01.2019
High School Diploma - undefined
Southwest Academy Homeschool
General Studies Coursework -
Lone Star College