JERRICKA SHIVERS
Southgate,MI
Summary
Dependable, hardworker equipped for fast or slow paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes and increase customer satisfaction. Skilled team player with strong background in different environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Upselling Products and Services Data Entry and Maintenance Verbal and Written Communication Courteous with Strong Service Mindset Multitasking and Prioritization Efficient and Detail-Oriented Patient and Empathetic Strong Analytical and Problem Solving Skills Team-Oriented and Cooperative Computer Skills Excellent Attention to Detail Document and Records
Overview
7
7
years of professional experience
Work History
Specialist
Vericast Harland Clarke
08.2022 - 11.2022
- Responsible for OLB banking accounts
- Locked and unlocked accounts
- Managed banking accounts
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Call Center Representative
Michigan Healthcare
11.2021 - 04.2022
- Entered and updated customer data to create and modify account information
- Answered clients' questions and presented product value propositions to promote purchases
- Booked appointments using computer systems for clients and made outbound calls to collect payments
- Persuaded potential customers to make purchases during sales promotions
- Settled insurance claims and escalated questionable applications to fraud departments for further investigation
- Placed and answered phone calls and listened to complaints, feedback and feature requests for future improvement
- Telephoned businesses and private individuals to solicit sales for goods or services
- Met and exceeded daily service quality and performance goals.
Behavior Technician
Centria Healthcare
09.2020 - 01.2021
- Helped clients acquire and maintain skills and meet identified goals through habilitation, training, instruction and direct assistance
- Drove skill acquisition and behavior reduction procedures by following established treatment and behavior support plans
- Increased communication, self-help, social and play skills by implementing individualized programs for children and young adults based on ABA principles
- Enhanced new academic, behavioral, social and daily living skills by implementing individualized educational and behavioral programs
- Designed at-home follow up plans to promote continued behavioral progress and improvement
- Completed patient intakes, including collecting data and performing initial
- Education assessments
- Counseled individuals one-one-one to explore social issues and assist them with overcoming dependencies.
Bar Waitress
Uptown Grille
02.2022 - 05.2022
- Greeted guests with enthusiasm and professionalism, acknowledging special guests and VIPs
- Collected payments from customers
- Took orders from patrons for food and beverages
- Upheld high sanitation and safety standards while delivering and serving food
- Entered orders, delivered food and beverages and processed payments
- Cleaned tables or counters after patrons finished dining
- Greeted all guests with smile and friendly greeting
- Used POS system to enter customer orders and print final bill.
Operator
Ford Motor Company
04.2021 - 10.2021
- Worked scheduled shift hours and offered flexibility with scheduling overtime and weekends
- Complied with lock-out, tag-out and work-at-height safety policy and procedures
- Operated motor vehicles, equipment and power tools without incident
- Inspected finished products to verify conformity to quality standards
- Moved products to the next station for further processing or packaging
- Packaged finished products into boxes, cartons and containers for shipping to customers
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies
- Operated equipment according to manufacturer instructions and safety requirements.
Delivery Driver
Amazon
08.2019 - 04.2020
- Drove delivery vehicles safely for team-leading duration without accidents
- Followed prescribed routes and time schedules to attain on-time delivery
- Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery when required
- Handled bagged products with care and delivered to customers in pristine condition.
- Reviewed orders before delivery and confirmed completeness and proper invoicing to optimize customer service
- Transported materials between the business hubs, retail customers and wholesale vendors
- Carefully checked inventory loads against shipping papers to verify the accuracy of each order.
Education
High School Diploma - undefined
Cherry Hill High School
Skills
- Advanced in software Systems
- Multi Computer skills
- Excellent communication
- Microsoft PowerPoint
- Accounts Payable and Accounts Receivable
- Inbound Phone Calls
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Specialist
Vericast Harland Clarke
08.2022 - 11.2022
Bar Waitress
Uptown Grille
02.2022 - 05.2022
Call Center Representative
Michigan Healthcare
11.2021 - 04.2022
Operator
Ford Motor Company
04.2021 - 10.2021
Behavior Technician
Centria Healthcare
09.2020 - 01.2021
Delivery Driver
Amazon
08.2019 - 04.2020
High School Diploma - undefined
Cherry Hill High School
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