Jerrie Johnson
NEWPORT NEWS,VA
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Direct Service Professional
Hampton Newport News Community Services Board
Hampton, VA
02.2025 - Current
- Improved clients'' independence through the development of individualized care plans and goal-setting initiatives.
- Served as a mentor for newly hired staff, sharing knowledge and expertise in the direct service professional field to ensure their success.
- Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.
- Documented client progress through detailed case notes, contributing to their ongoing evaluation and treatment plan adjustments.
- Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
- Enhanced client satisfaction by providing personalized support and assistance in daily living activities.
- Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Direct Service Associate
Eastern State Hospital
Williamsburg, VA
10.2023 - 02.2025
- Maintained detailed records of client interactions, ensuring accurate documentation for case management purposes.
- Facilitated group activities aimed at fostering socialization, skill-building, or therapeutic benefits among participants.
- Provided crisis intervention support during challenging situations, maintaining the safety of both clients and staff members.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Office Manager
Food Lion
Newport News, VA
01.2023 - Current
- Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Recorded financial transactions and performed account reconciliations.
- Created, prepared, and delivered reports to various departments.
- Reviewed financial reports and trend forecasts.
Recuiter
Trueblue INC
02.2023 - 10.2023
- Recruited talented, diverse and qualified candidates for employment.
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Experience in working with Power Bi to generate reports
- Traveled to several states to host Pre-Employment Events.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Developed recruiting strategies to identify qualified candidates and build network.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Completed human resource operational requirements by scheduling and assigning employees.
Payroll Administrator
Simos/TrueBlue Inc
11.2015 - 10.2023
- Perform data entry and filing tasks for accounts payable, purchase orders, equipment inventory, and confidential employee or departmental files
- Assisted with audits by preparing accounts and providing additional information as needed.
- Created and updated records and files to maintain document compliance.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed payroll data entry and processing for 300 employees to comply with predetermined company guidelines
- Calculated payroll deductions by accurately using Synerion and Stafftrack and processed payroll to meet preset requirements.
- Submitted Mid Week adjustments for associates who were terminated in the middle of the pay period
- Familiar with different state payroll labor laws
PICKER, Amazon Warehouse
02.2022 - 09.2022
- Received and put away inventory
- Prepared customer orders, packed them, and ensured all packages were labeled appropriately
- Ensured products met quality requirements
- Operated power industrial trucks (PIT) such as forklift or pallet driver, and worked at heights up to 35 feet
- Adhered to strict, safety, quality, and fulfillment production standards
SALES CONSULTANT
04.2015 - 11.2015
- Developed and managed positive business relationships with retail store management and employees
- Proactively approached customers within retailer and assisted in various wireless products and accessory sales while providing extraordinary customer service
- Drove sales, productivity, and customer satisfaction within retail locations on various products and services to customers
- Delivered relevant product solutions that achieved client budgets and schedules.
CUSTOMER SERVICE REPRESENTATIVE
IBEX Global
03.2013 - 04.2015
- Utilized multiple computer programs simultaneously on multiple screens while on the phone to assist customers
- Utilized problem solving and critical thinking skills to resolve customer concerns
- Determined member needs and provided appropriate solutions
- Reviewed customer accounts and service histories to identify trends and issues.
Education
High School Diploma -
KECOUGHTAN HIGHSCHOOL
Hampton, VA2012
Skills
- Problem-Solving/ Critical Thinking
- Leadership
- Data Entry/Data Review
- Performance Management
- Employee Relations
- Microsoft Word
- CRM Software
- Report Writing
- Regulatory Compliance
- TOVA Training
- Two man restraint hold
- ERC Restraint Chair
- Behavioral Interviewing
- Job Fairs Planning
- Offer Letter Drafting
- Administrative Support
- Excel
- Powerpoint
- Documentation accuracy
- Vital signs monitoring
Contact
NEWPORT NEWS, VA 23601
Education
Hampton, VA
Timeline
Direct Service Professional
Hampton Newport News Community Services Board
02.2025 - Current
Direct Service Associate
Eastern State Hospital
10.2023 - 02.2025
Recuiter
Trueblue INC
02.2023 - 10.2023
Office Manager
Food Lion
01.2023 - Current
PICKER, Amazon Warehouse
02.2022 - 09.2022
Payroll Administrator
Simos/TrueBlue Inc
11.2015 - 10.2023
SALES CONSULTANT
04.2015 - 11.2015
CUSTOMER SERVICE REPRESENTATIVE
IBEX Global
03.2013 - 04.2015
High School Diploma -
KECOUGHTAN HIGHSCHOOL