Jerrie Chadwell
Oscoda
Summary
Dedicated manager with a strong background in customer service and operations management. Proven track record in staff training, complaint resolution, and inventory management. Focused on enhancing customer satisfaction and optimizing workforce efficiency to drive consistent service excellence.
Overview
39
39
years of professional experience
Work History
Front End Manager
Family Fare Supermarket
Oscoda
03.2022 - Current
- Supervised front end operations to ensure smooth customer service experiences.
- Trained staff on effective cash handling and customer engagement techniques.
- Managed daily scheduling to optimize workforce efficiency and service coverage.
- Resolved customer complaints swiftly to maintain high satisfaction levels at checkouts.
- Coordinated inventory management processes for front end merchandise restocking.
- Cultivated strong customer relations and developed effective customer service standards.
- Managed cash flow of store, including cashier operations, bookkeeping, and security.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Created and optimized employee schedules for shift coverage.
- Evaluated financial reports and trend forecasts.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
Delivery Driver
Auto Value
Oscoda
07.2018 - Current
- Customer service
- Prepare, load, and deliver customers’ orders safely
- Operate a company vehicle
- Maintained accurate customer records, sales receipt, and transportation log
- Follow proper scanning, tracking and documentation procedures.
Manager
Admiral Petroleum
Oscoda
04.2020 - 02.2022
- Customer Service
- Kept all paperwork current and compliant with internal standards and legal requirements
- Prepared schedules to meet business demands
- Planned and executed strategies to increase business and drive profit growth
- Met financial targets by establishing budgets and controlling expenses
- Organize training for new team members and routine updated training for established team members
- Daily Banking, deposits, withdrawals, coin exchange and record keeping
- Directed daily store operations including: Staff management, task delegation, and merchandising
Co-Manager
SPEEDWAY LLC
Oscoda
05.2009 - 12.2018
- Customer Service
- Scheduled and delegated tasks to maximize coverage
- Inventory control – maintained optimal inventory levels to control cost and meet store demands
- Recruited, interviewed, hired, trained, monitored, and disciplined team members
- Oversaw payroll, scheduling, banking, and vendors
- Assisted with passing monthly quality control assessment and quarterly state health assessment
Head Waitress
Tom Z’s Coney Island
Flint
06.1994 - 12.2003
- Customer Service
- Monitored and maintained strict safety standards
- Monitor and coach staff
- Daily operations reports
- Recruiting, hiring, and firing of staff
- Fulfilled weekly orders with online suppliers and in store vendors
- Scheduling and maintaining worker flow to fit the allotted hourly budget
- Daily operations of serving customer, cooking, cleaning and stocking
Shift Leader/Kitchen Supervisor
Dairy Queen
Burton
08.1987 - 07.1994
- Customer service
- Prepared and serve food
- Ensure work areas meet heath code and company requirements
- Monitored and trained staff
- Open and close procedures including securing the building
- Banking and cash handling
- Daily and weekly shift reports
- Operate a cash register with efficient cash handling skills ensuring an accurate till
Education
GED -
Davison high school
Skills
- Customer service
- Inventory management
- Cash handling
- Schedule optimization
- Loss prevention
- Staff training and development
- Financial reporting
- Team leadership
- Effective communication
- Operations management
- Staff management
- Shrinkage control
References
- Jessica Trexler 989-820-0630
- Byron Scyzgial 978-871-7693
- Anita Martin-Socha 989-278-7272
Timeline
Front End Manager
Family Fare Supermarket
03.2022 - Current
Manager
Admiral Petroleum
04.2020 - 02.2022
Delivery Driver
Auto Value
07.2018 - Current
Co-Manager
SPEEDWAY LLC
05.2009 - 12.2018
Head Waitress
Tom Z’s Coney Island
06.1994 - 12.2003
Shift Leader/Kitchen Supervisor
Dairy Queen
08.1987 - 07.1994
GED -
Davison high school