Jerrie Williams
Lancaster
Summary
Dedicated and safety-focused Flight Attendant with strong customer service expertise and over 20 years of leadership experience. Proven ability to manage high-pressure environments, ensure passenger safety, and deliver exceptional onboard service. Skilled in communication, conflict resolution, and creating a positive travel experience for diverse passengers
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Attendant
SkyWest Airlines
Los Angeles
05.2025 - Current
- Ensure passenger safety by following FAA regulations and emergency procedures
- Delivered exceptional inflight customer service while maintaining a calm and personal demeanor
- Responded to medical emergencies as needed during flights
- Built positive passenger experiences through attentive service and communication
Business Owner/Team Leader, Sales Operations
Total Life Changes
Lancaster
08.2020 - Current
- Built and led a team focused on customer engagement and product sales
- Developed strong interpersonal and leadership skills
- Managed customer relationships and resolved concerns professionally
Childcare Provider
Lily of The Valley Childcare
Lancaster
03.2019 - Current
- Maintain a safe, structured, and nurturing environment
- Managed multiple responsibilities with patience and attention to detail
- Communicated effectively with children and parents from diverse backgrounds
Fitness Instructor
Fit Factory Underground
Lancaster
02.2019 - 03.2022
- Lead high-energy group classes while ensuring participant safety
- Motivated and engage diverse groups in a fast paced environment
- Championed health and wellness initiatives to enhance customer satisfaction
Store Manager
Bath and Body Work
Los Angeles
06.2015 - 05.2018
- Led high-performing team delivering exceptional customer service
- Increased sales and improved store performance in P&L loss
- Resolved customer concerns quickly and professionally
- Trained and developed staff into leadership roles
Store Manager/District Trainer
Body Central
Fort Walton Beach
03.2011 - 02.2014
- Trained and mentored employees across multiple locations
- Maintained operational standards and loss prevention goals
- Recognized for leadership and performance achievements
Assistant Manager-Softlines
Kmart, Sears Holding
Fort Walton Beach
07.2009 - 03.2011
- Selected for strategic corporate-level buyer role to influence product selection and merchandising strategy
- Managed 7 departments with large teams to ensure operational efficiency
- Assisted with scheduling, P&L management, and inventory control to support departmental objectives
Education
Certificate - Property Management Certificate
Antelope Valley College
Lancaster, CA08-2004
Bachelor of Arts - Fashion Marketing
American InterContinental University
Los Angeles, CA05-2001
Skills
- Safety procedures
- Customer Service Excellence
- Crisis Management
- Conflict Resolution
- Team Leadership & Collaboration
- Interpersonal communication
- Cultural sensitivity
- Time management
Certification
- CPR Certified
- FAA Certified
Accomplishments
- Silver Accolade Step It Up Program Skywest
- P&L award recipent Bath and Bodyworks 2016
Timeline
Flight Attendant
SkyWest Airlines
05.2025 - Current
Business Owner/Team Leader, Sales Operations
Total Life Changes
08.2020 - Current
Childcare Provider
Lily of The Valley Childcare
03.2019 - Current
Fitness Instructor
Fit Factory Underground
02.2019 - 03.2022
Store Manager
Bath and Body Work
06.2015 - 05.2018
Store Manager/District Trainer
Body Central
03.2011 - 02.2014
Assistant Manager-Softlines
Kmart, Sears Holding
07.2009 - 03.2011
Certificate - Property Management Certificate
Antelope Valley College
Bachelor of Arts - Fashion Marketing
American InterContinental University