Rose SERAPHIN
Winter Garden
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning and investment. Accomplishments FAA Certificate of Demonstrated Proficiency Federal Aviation administration, 2022. Achieved Financial Coaching Certificates. Used Microsoft Excel to develop inventory tracking spreadsheets. CPR & AED certified. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
06.2022 - Current
- Ensure adherence to FAA and company regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Tech Support
RAMS Technology LLC
05.2022 - Current
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
Financial Counselor
RAMS Financial Service
09.2020 - 06.2022
- Helped 20 individuals and families build and execute wealth management strategies based on unique goals and objectives
- Taught basics of credit improvement, money management and asset building for low- to middle-income clients
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income
- Taught 4 small group classes on personal financial management as part of community outreach
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Computer and Finance Teacher
Central Florida Christian Academy
08.2014 - 06.2022
- Trained and developed students' skills in word-processing, presentation, spreadsheet and database programs
- Emphasized web etiquette and practical applications of technology for professional use
- Planned and implemented curriculum to teach up-to-date technology to 215 students of varying ages
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues
- Attended professional development technology courses to increase knowledge base and learn new information
- Facilitated computer lab of 24 students from one-to-one computer use and designed appropriate and specialized lesson plans
- Motivate students to learn financial skills like budgeting, career planning, and healthy borrowing habits, taxes, checking and savings accounts, paying for college, types of credit, managing credit, investing, insurance, budgeting, and building wealth
- Established relationships with students to ensure their safety and well-being
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
- Taught JavaScript and Python coding languages according to age group.
Tax Preparer
01.2010 - 04.2021
- Prepared tax returns for hundreds of clients in various industries according to government regulations and requirements
- Offered clients recommendations to reduce tax liabilities
- Prepared US, multistate and international tax returns for business clients
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Director of Technology
Central Florida Christian Academy
08.2014 - 06.2020
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Supported creation of client and business partner relationships through careful collaboration and networking efforts
- Cultivated highly regarded technology services organization that sustained culture of respect, collective pride and individual and group professional development
- Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities
- Managed over 200 devices and computers daily.
Teacher's Assistant
Montessori Of Winter Garden Charter School
04.2012 - 06.2014
- Monitor and assist students with their work
- Always ensure student safety
- Support lead teacher with planning lessons and implementing lessons and activities
- Performed tasks given by teacher
- Assist administrator in purchasing 50 devices and computers.
Revenue Accounting Financial Assistant
Universal Orlando Resorts
12.2006 - 10.2011
- Managed over 1,000 customer's accounts daily
- Revamped organization processes by auditing client checks and cash receipts
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Applied mathematical abilities to calculate and check figures in accounting systems
- Minimized financial discrepancies, resulting in increased efficiency and accuracy in financial transactions.
Education
Master of Science - Accounting And Business Administration
University of Phoenix
09.2010
Bachelor of Science - Computer Engineering Technology
DeVry University
06.2005
Skills
- Native or Bilingual
- Haitian Creole
- WWW :
- Online Digital Resume
- Skills
- Hardware and Software Installation
- Accounting principles
- Analytical Thinking
- Microsoft Windows and Office
- Hardware and Software Repair
- Technical Troubleshooting
- Help Desk Support
- Collaborative Team Player
- Customer Service Support
- Resolving Problems and Incidents
- Attention to Detail
- Flexibility
- Safety Equipment Operation
- Problem Solving
- Certified Financial Coach
- Adult AED and CPR
- Team Oversight
- Guest Services
- Airline Operations
- Company Policy Adherence
- Safety Procedures
- Aviation Regulations
- Public Interaction
- Federal Guidelines
- Emergency Situations Management
- Company Guidelines
- Safety Regulation Compliance
- Crew Resource Management
- Passenger Care
- Aircraft Safety Checks
- Emergency Care
- Critical Thinking
- Evacuation Procedures
- Deplaning Oversight
- Administer First Aid
- Safety Demonstrations
- Emergency Procedures Knowledge
- Takeoff Instructions
- PA Systems
Accomplishments
- Completed 7.5 weeks of Flight Attendant training.
- Completed Continuous training every quarter with accuracy and efficiency.
Affiliations
Society of Women Engineers
EdWeb
Innovations in K12 Education
Association of Christian School International (ASCI)
Computer Science Today
Certification
- FAA Certificate of Demonstrated Proficiency Federal Aviation administration, 2022.
- Emergency Equipment Certified - 02/2023
- CPR and AED Certified - 02/2023
Languages
French
Limited Working
Timeline
Flight Attendant
United Airlines
06.2022 - Current
Tech Support
RAMS Technology LLC
05.2022 - Current
Financial Counselor
RAMS Financial Service
09.2020 - 06.2022
Computer and Finance Teacher
Central Florida Christian Academy
08.2014 - 06.2022
Director of Technology
Central Florida Christian Academy
08.2014 - 06.2020
Teacher's Assistant
Montessori Of Winter Garden Charter School
04.2012 - 06.2014
Tax Preparer
01.2010 - 04.2021
Revenue Accounting Financial Assistant
Universal Orlando Resorts
12.2006 - 10.2011
Master of Science - Accounting And Business Administration
University of Phoenix
Bachelor of Science - Computer Engineering Technology
DeVry University
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