Gabriela Paiva Stuckman
Somerville,MA
Summary
Hard-working, Public Relations graduate offering knowledge and experience in internal communication, customer service, marketing, public communication and office operation within an international environment. Reliable in quality performance and strategic leadership to advance company's vision and goals.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Boston, MA
02.2018 - Current
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Experienced Flight Leader and Portuguese speaker.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Answered clients' questions and promptly addressed concerns.
English Teacher
Let’s English School
Sao Paulo, Brazil
08.2016 - 07.2017
- Educated students in English through use of the Callan Method
- Held private classes consisting of 10 or more students, who possessed a wide range of ability levels
- Lesson plans included both spoken and written English exercises.
- Attended professional development training to improve knowledge and skills.
- Evaluated students' comprehension of lessons through relevant test questions.
- Integrated technology into classroom settings to engage students and diversify instruction.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
Office Manager's Assistant
Humanos Coaching
Sao Paulo, Brazil
11.2015 - 05.2016
- Learned professional coaching strategies such as emotional intelligence, creative development, and psychological behavior
- Determined company marketing strategy and created social media accounts to bring service offerings to an expanding customer base
- Responsible for responding to all costumer inquires as well as conflict resolutions
- Organized several workshops and lectures
- In charge of handling money and payments
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Conferred with business leaders to evaluate needs and strategize operational improvements.
Event Planner
Scarabello Photography
Sao Paulo, Brazil
10.2013 - 03.2014
- Planned, coordinated and executed weddings and special events.
- Primary contact for customer inquiries and scheduling.
- Customer service representative (phone calls, emails, schedule).
- Managed all company social media profiles (Facebook, Instagram, YouTube, Snapchat).
- Used Adobe CS (Photoshop, InDesign) to correct client images.
- Conducted all business activities with transparency, agility, commitment, and respect for customers.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Assessed event success and identified improvement areas through client feedback.
- Trained customer service, marketing and sales teams for events.
Education
Bachelor of Arts - Public Relations And Communications
USC
Sao Paulo06.2017
Certificate - CROSS Cultural Communication
Manhattanville College
Purchase, NY02.2016
Skills
Strong verbal and written communication skills in English (fluent) and Portuguese (native)
Experienced in management and supervision of teams
Proficient in internal communication, marketing strategy, social media and Customer Relations
Self motivated and qualified in administrative tasks and Senior Leadership Support
Calendar and Scheduling management as well as CRM and office management software
Talented in Adobe CS (InDesign, Photoshop, Illustrator)
Advanced knowledge in Data Entry, SAP and Microsoft Office (Word, Excel, PowerPoint, Outlook)
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Flight Attendant
Delta Air Lines
02.2018 - Current
English Teacher
Let’s English School
08.2016 - 07.2017
Office Manager's Assistant
Humanos Coaching
11.2015 - 05.2016
Event Planner
Scarabello Photography
10.2013 - 03.2014
Certificate - CROSS Cultural Communication
Manhattanville College
Bachelor of Arts - Public Relations And Communications
USC