Ensured passenger safety through thorough preflight checks and adherence to emergency protocols.
Provided exceptional in-flight customer service by resolving passenger concerns and assisting with special accommodations and travel-related issues.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Branch Manager
New Castle Building Products
Long Island City, NY
01.2024 - 04.2025
Managed branch operations with full P&L responsibility, overseeing $2M+ in inventory, pricing strategies, and operational performance to maximize profitability.
Led a 9-person sales and operations team, increasing customer satisfaction by 70% through training, performance management, and technical support.
Developed strategic partnerships with contractors, vendors, and key accounts, driving a 20% revenue increase and boosting employee sales by $200K/month.
Implemented safety protocols and company policies, achieving full regulatory compliance and eliminating workplace incidents.
Insides Sales Representative
New Castle Building Products
Long Island City, NY
06.2018 - 12.2023
25% revenue increase in cross selling and generating quality sales leads.
Optimized inventory management by reducing shortages by 20% through precise stock monitoring and demand forecasting.
Provided expert product knowledge and solutions to customers, handling inquiries about product arability, pricing and delivery.
Store Clerk
BQE Wines & Liquors
Brooklyn, NY
01.2016 - 10.2019
Provided exceptional customer service maintaining organized merchandise displays and efficiently processing transactions.
Maintained store presentation, ensuring stocked merchandise displays and cleanliness.
Legal Assistant
Brooklyn Legal Services Corporation
Brooklyn, NY
02.2017 - 05.2017
Assisted attorneys in administrative hearings and agency proceedings, including witness preparation and legal research.
Drafted legal documents, correspondence, and memoranda.
Researched public housing law and assisted with case preparation.
Education
Associate of Applied Science - Paralegal Studies
New York City College of Technology
Brooklyn, NY
06.2017
Skills
Sales & Business Development: Inside sales, account management, negotiation
Leadership & Operations: Team management, performance evaluation, training & development
Technical Skills: Microsoft Excel, Google Drive, Agility Logistics