Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Reynaldo Hage

Miami

Summary

Dynamic professional with extensive experience at United Airlines, excelling in customer service and emergency response. Proven ability to resolve conflicts and foster relationships, leveraging strong problem-solving and interpersonal skills. Adept at managing multiple tasks while ensuring safety compliance, contributing to a seamless passenger experience.

Overview

11
11
years of professional experience

Work History

Flight Attendant

United Airlines
New York
10.2016 - 07.2025

Certified in CPR and First Aid to respond effectively to emergencies.

Handled difficult customers and resolved passenger conflicts through strong problem-solving skills.

Maintained composure while addressing passenger complaints and medical emergencies.

Provided timely assistance to passengers, demonstrating excellent customer service skills.

Managed multiple tasks simultaneously, including drink preparation and adherence to safety regulations.

Conducted pre-flight checks of equipment and safety features to ensure safe flight conditions.

Developed interpersonal skills to address customer needs and resolve complaints efficiently.

Sales Coordinator

Workiva
Chicago
04.2020 - 06.2022

Collaborated with management teams to establish annual sales goals and targets.

Generated leads and maintained lists of prospective customers.

Participated in training sessions, departmental meetings, and company events to enhance expertise and promote company image.

Resolved customer complaints promptly while preserving strong relationships.

Cultivated and sustained robust customer networks within assigned sales territory.

Negotiated contracts and pricing with clients to surpass sales objectives.

Engaged regularly with current and potential customers to foster long-term relationships and networks.

Account Manager

Visa
Miami
03.2014 - 09.2016

Resolved complex customer issues promptly while fostering positive client relationships.

Managed portfolio of accounts, delivering timely support and guidance.

Cultivated strong client relationships through proactive communication and effective problem-solving.

Collaborated with cross-functional teams including marketing, sales, operations, and finance to address customer needs.

Maintained accurate records of all client interactions in CRM system.

Education

Master of Arts - Film And Video Production

Universidade De Sao Paulo
Sao Paulo, Brazil
08-2012

Bachelor of Arts - Film And Video Production

Instituto Superior De Arte
Havana, Cuba
06-2011

Skills

  • CPR certification
  • Emergency response
  • Customer service and support
  • Safety compliance
  • Pre-flight checks
  • Relationship management
  • Account management
  • CRM software proficiency
  • Time management
  • Problem solving
  • Interpersonal skills
  • Market research
  • Client retention strategies
  • Sales forecasting
  • Negotiation leadership
  • Adaptability to change
  • Business process optimization
  • Report writing
  • Account development
  • Database management
  • Campaign execution

Languages

Spanish
Native/ Bilingual
Portuguese
Native/ Bilingual

Timeline

Sales Coordinator

Workiva
04.2020 - 06.2022

Flight Attendant

United Airlines
10.2016 - 07.2025

Account Manager

Visa
03.2014 - 09.2016

Master of Arts - Film And Video Production

Universidade De Sao Paulo

Bachelor of Arts - Film And Video Production

Instituto Superior De Arte