Dynamic professional with extensive experience at United Airlines, excelling in customer service and emergency response. Proven ability to resolve conflicts and foster relationships, leveraging strong problem-solving and interpersonal skills. Adept at managing multiple tasks while ensuring safety compliance, contributing to a seamless passenger experience.
Certified in CPR and First Aid to respond effectively to emergencies.
Handled difficult customers and resolved passenger conflicts through strong problem-solving skills.
Maintained composure while addressing passenger complaints and medical emergencies.
Provided timely assistance to passengers, demonstrating excellent customer service skills.
Managed multiple tasks simultaneously, including drink preparation and adherence to safety regulations.
Conducted pre-flight checks of equipment and safety features to ensure safe flight conditions.
Developed interpersonal skills to address customer needs and resolve complaints efficiently.
Collaborated with management teams to establish annual sales goals and targets.
Generated leads and maintained lists of prospective customers.
Participated in training sessions, departmental meetings, and company events to enhance expertise and promote company image.
Resolved customer complaints promptly while preserving strong relationships.
Cultivated and sustained robust customer networks within assigned sales territory.
Negotiated contracts and pricing with clients to surpass sales objectives.
Engaged regularly with current and potential customers to foster long-term relationships and networks.
Resolved complex customer issues promptly while fostering positive client relationships.
Managed portfolio of accounts, delivering timely support and guidance.
Cultivated strong client relationships through proactive communication and effective problem-solving.
Collaborated with cross-functional teams including marketing, sales, operations, and finance to address customer needs.
Maintained accurate records of all client interactions in CRM system.