Jerrieon Jeter-Smith
Houston,TX
Summary
Adept Customer Service Representative with a proven track record at Raising Canes Restaurant, enhancing customer loyalty through exceptional problem-solving and active listening skills. Mastered POS systems and money handling, ensuring accurate transactions. Excelled in team development and customer relations, significantly contributing to a positive dining experience and operational efficiency. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Raising Canes Restaurant
05.2023 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
No Degree -
Ross Shaw Sterling High School
Houston, TX05.2025
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Computer Proficiency
Money handling abilities
Customer satisfaction measurement
Team Development
Customer Relations
Payment Processing
Professional telephone demeanor
Follow-up skills
Timeline
Customer Service Representative
Raising Canes Restaurant
05.2023 - 06.2024
No Degree -
Ross Shaw Sterling High School
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