Jerri Lea Key
Greenville,Texas
Summary
Accomplished Director of Medical Coding at Optum, adept in strategic planning and relationship building, significantly increased revenue by streamlining processes. Cultivated a high-performance culture, enhancing team collaboration and boosting client satisfaction. Expert in budget management and operational improvements, achieving notable financial stability and project efficiency.
Overview
41
41
years of professional experience
Work History
Director of Medical Coding
Optum
09.1983 - 02.2025
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Streamlined project delivery mechanisms, significantly reducing time to market for new initiatives.
Education
GED -
Greenville High School
Greenville, TXCertified Professional Biller - Medical Billing
AAPC
Salt Lake City, UT04-2020
Certified Professional Coder - Medical Coding
American Academy of Professional Coders
Utah08-1998
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Operations management
- Project management
- Team management
- Strategies and goals
- Employee development
- Staff management
- Goal setting
- Budget management
- Issues resolution
- Contract and vendor management
- Hiring and retention
- Rules and regulations
Accomplishments
- Supervised team of 60+ staff members.
- Worked for over 100+ pathology groups (400+ pathologists).
- Documented, streamlined and resolved Front-end Temp errors which led to reduction of errors, less days in temp, redundancy in errors all while reducing denials and increasing revenue.
- Member of the Pathology Steering Committee for 10+ years.
- Authored several articles regarding coding and reimbursement for pathology specimens.
- Performed yearly compliance training for pathologists (on-site) for 20+ years.
Timeline
Director of Medical Coding
Optum
09.1983 - 02.2025
GED -
Greenville High School
Certified Professional Biller - Medical Billing
AAPC
Certified Professional Coder - Medical Coding
American Academy of Professional Coders
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