Jerrissa Perry
Knightdale,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Medicaid
08.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
PCA
Wisdom Senior Care
12.2023 - 05.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Benefits Specialist
Aston Carter
08.2022 - 02.2023
- Processed benefit enrollment forms, changes, and terminations.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Explained the impact of life events such as marriage or divorce on benefits enrollment status.
- Provided guidance on claims processing procedures to ensure timely payments.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Maintained records of employee participation in various benefits programs.
- Generated reports on health care costs, retirement savings, and other related topics.
- Conducted new hire orientations to explain benefits packages.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Researched and resolved employee inquiries regarding benefits programs.
Customer Service Representative
Healthy.io
03.2020 - 07.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
Benefits Verification Specialist
CVS Specialty Pharmacy
05.2017 - 02.2020
- Reviewed and verified eligibility of patients for benefits coverage.
- Processed and tracked patient benefit claims according to established procedures.
- Provided detailed information about insurance plans and benefits to health care providers, patients, and staff members.
- Maintained accurate records of all verification activities in a timely manner.
- Assisted customers with questions regarding their eligibility status or benefit coverage.
- Performed follow-up calls to verify that insurance companies received requests for authorization of services.
- Responded promptly and accurately to inquiries from patients, healthcare providers, and insurance companies via phone or email.
- Initiated contact with insurance companies as necessary to obtain additional information needed for verification purposes.
- Identified trends in denied claims by analyzing denied claim data from multiple sources.
- Created reports summarizing the status of pending benefit verifications.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
Education
High School Diploma -
Garner High School
Garner, NC06.2014
Skills
- Benefits Explanation
- Benefits Interpretation
- Verbal and Written Communication
- Open Enrollment
- Documentation and Reporting
- Attention to Detail
Timeline
Customer Service Representative
Medicaid
08.2024 - 09.2024
PCA
Wisdom Senior Care
12.2023 - 05.2024
Benefits Specialist
Aston Carter
08.2022 - 02.2023
Customer Service Representative
Healthy.io
03.2020 - 07.2022
Benefits Verification Specialist
CVS Specialty Pharmacy
05.2017 - 02.2020
High School Diploma -
Garner High School
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