Jerrius Hughes
Evansville ,IN
Summary
Proven Customer Service Representative at Centerpoint Energy Inc, adept in critical thinking and data entry, enhanced customer loyalty through empathetic dispute resolution and efficient service. Achieved high satisfaction levels by balancing professionalism with active listening, showcasing a commitment to excellence and a knack for fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy Inc
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
St. Vincent Ascension Medical Group
10.2021 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Cashier
Walgreens Pharmacy
02.2018 - 10.2021
- Balanced cash drawer at the end of each shift, ensuring accuracy in financial reporting and minimizing discrepancies.
- Assisted in resolving guest complaints and concerns, ensuring a high level of satisfaction with their stay.
- Handled phone inquiries professionally, providing prompt assistance or transferring calls as needed for optimal guest service.
- Enhanced customer satisfaction by providing efficient and accurate cashier services at the front desk.
Education
N/A -
Henderson County High School
Henderson, KY05.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Hardworking
- Tech savvy
- Communication
- Quick Learner
Timeline
Customer Service Representative
Centerpoint Energy Inc
11.2023 - Current
Front Desk Receptionist
St. Vincent Ascension Medical Group
10.2021 - 11.2023
Front Desk Cashier
Walgreens Pharmacy
02.2018 - 10.2021
N/A -
Henderson County High School
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