Jerrod Sanders
Garland
Summary
Dynamic Account Manager with a proven track record at Southeastern Freight Lines, adept in customer service and account management. Excelled in fostering relationships, driving revenue growth, and exceeding customer expectations. Skilled in negotiating and leveraging technology for strategic advantages, consistently developing new business opportunities and enhancing service delivery.
Overview
19
19
years of professional experience
Work History
Account Manager
Southeastern Freight Lines
08.2010 - Current
- Responsible for activities and processes that allow for presenting company services in a positive light.
- Implement strategies to grow profitable revenue streams using various forms of technology for daily work.
- Manage a diverse portfolio of accounts across a variety of industries and serve as the "trusted advisor" while identifying service enhancements and cost reduction practices.
- Establish clear communication channels between external customers and internal customers, ensuring positive service outcomes.
- Develop targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Foster professional relationships with customers to promote business retention and develop new business opportunities within assigned territory
P&D Supervisor
Southeastern Freight Lines
05.2008 - 08.2010
- Provided front-line leadership to group of 30 pickup and delivery drivers in assigned geographic area
- Worked to insure that customer requirements were met daily using planning strategies and route plan execution
- Handled scheduling for drivers in assigned delivery area
- Provided follow up as needed for drivers in my IQ Workgroup including daily performance reviews
- Directly responsible for adhering to quality outcomes related to efficiency and customer satisfaction
- Led process improvement teams to increase efficiencies
Front Line Supervisor
Southeastern Freight Lines
07.2006 - 05.2008
- Provided front line leadership on Inbound and Outbound shifts
- Handled route planning and staffing for pick up and delivery operation
- Actively participated in safety meetings
- Completed linehaul projections and communicated with regional linehaul leadership to adhere to strict loading plan
- Reviewed driver and dock associates performance and created plans for improved efficiencies
Management Trainee
Southeastern Freight Lines
04.2006 - 07.2006
- Completed 16 week training in preparation for Front Line Leadership position
- Successfully completed Front Line Operations Seminar upon completion of training program
Education
Bachelor of Arts - Psychology
The University of Texas At El Paso
El Paso, TX05-2000
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Relationship building
- Revenue Growth
- Negotiating
Timeline
Account Manager
Southeastern Freight Lines
08.2010 - Current
P&D Supervisor
Southeastern Freight Lines
05.2008 - 08.2010
Front Line Supervisor
Southeastern Freight Lines
07.2006 - 05.2008
Management Trainee
Southeastern Freight Lines
04.2006 - 07.2006
Bachelor of Arts - Psychology
The University of Texas At El Paso
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