Jerrod Smith
Atlanta,GA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Lead
Target
07.2023 - Current
- Developed strong relationships with clients, resulting in increased customer satisfaction and loyalty.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Driver, Warehouse Orders
UPS Customer Center
02.2020 - 05.2023
- Improved delivery efficiency by optimizing routes and adhering to schedules.
- Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
- Maintained safe driving records by strictly following traffic rules and regulations.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Collaborated with warehouse staff for efficient loading and unloading of cargo, minimizing delays in the supply chain process.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
Childcare Program Leader
Bright Horizons Early Learning Center
02.2015 - 01.2020
- Enhanced children''s learning experiences by incorporating creative activities and play-based curriculum in daily routines.
- Assisted in the development of individualized childcare plans for each child, ensuring tailored support and growth opportunities.
- Supported children''s social and emotional development by fostering a warm, inclusive, and nurturing environment.
- Collaborated with parents to address concerns and share progress updates, strengthening parent involvement and satisfaction in the program.
- Implemented age-appropriate activities to develop cognitive, language, motor, and sensory skills in children aged 2-5 years old.
- Established strong relationships with families through consistent communication about their child''s progress and wellbeing.
Education
High School Diploma -
Freestate Academy
Aberdeen, MDSkills
- Trend tracking
- Production Monitoring
- Schedule Management
- Regulatory Compliance
- Diversity and Inclusion
- Coaching and Mentoring
- Workplace Safety
- Work Planning
Music, Sports, Art, Video Games
- Part-time DJ in several establishments in Washington, DC
- Played Basketball for AAU Team
Additional Information
- Served as President of Keystone for Boys and Girls Club
- Served as a Youth Mentor for the Big Brother Big Sister Program
Timeline
Team Lead
Target
07.2023 - Current
Driver, Warehouse Orders
UPS Customer Center
02.2020 - 05.2023
Childcare Program Leader
Bright Horizons Early Learning Center
02.2015 - 01.2020
High School Diploma -
Freestate Academy