Jerrod A. Cross
Atlanta,GA
Summary
Hardworking Account Manager with 5 years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
6
6
years of professional experience
Work History
Account Manager – Analyst
CVS Aetna
10.2021 - Current
- Demonstrate a high level of accountability through the execution of timely, accurate, and reliable interaction with the client, demonstrating a professional manner at all time
- Interactions include but are not limited to; email, client calls, video conference and in person meetings ect
- Must be able to drive results through others, holding internal partners accountable to deliver on client requests, solutions and resolving issues
- Is an integral part of the overall Account services team that owns the client relationship, delivering client satisfaction
- Serves as the client’s main point of contact and is responsible for overseeing all of their day-to-day PBM operations.
Management Associate
Aetna
New York, New York
09.2019 - 10.2021
- Support comprehensive coordination of medical services including Care Team intake, screening and supporting the implementation of care plans to promote effective utilization of healthcare services
- Responsible for initial review and triage of Care Team tasks
- Screen’s patients using targeted intervention business rules and processes to identify needed medical services
- Make appropriate referrals to medical services staff and coordinate the required services in accordance to benefit plan.
Account Manager
Indeed.com
New York, NY
06.2018 - 07.2019
- Position and sell Indeed products, including pay-per-click advertising (PPC) to help small-to-medium sized employers (SMBs) solve their recruiting challenges
- Develop real connections through phone, email, and professional networking
- Conduct live product demonstrations over the phone, via webinar and face to face
- Analyze client success and present monthly advertising analytics reports
Client Success Specialist
Indeed.com
New York, NY
11.2017 - 06.2018
- Responding to basic client inquiries and other clerical tasks related to maintaining the accounts receivable records for our financial department
- Calculate and post receipts to appropriate general ledger accounts and verify details of transactions, such as funds received and total account balance
- Work with collections personnel to verify status of delinquent accounts and solicit payment on overdue accounts
- Provide backup support to other groups in the financial department, type periodic reports and perform other general accounting duties.
Education
Bachelor of Science - Marketing
St. Joseph College
12.2014
Skills
- Revenue Generation
- Business Development
- Strategic Planning
- Sales
- Management Collaboration
- Lead Generation
- Trade Agreements Familiarity
Timeline
Account Manager – Analyst
CVS Aetna
10.2021 - Current
Management Associate
Aetna
09.2019 - 10.2021
Account Manager
Indeed.com
06.2018 - 07.2019
Client Success Specialist
Indeed.com
11.2017 - 06.2018
Bachelor of Science - Marketing
St. Joseph College
Similar Profiles
Kim SullivanKim Sullivan
Quality Specialist at CVS AetnaQuality Specialist at CVS Aetna
Shalynne LomaxShalynne Lomax
Health Concierge at CVS AetnaHealth Concierge at CVS Aetna
Wyllie McGruderWyllie McGruder
Clinical Case Manager at CVS AetnaClinical Case Manager at CVS Aetna
Curtis BellamyCurtis Bellamy
CKS Packaging at Machine Bagger OperatorCKS Packaging at Machine Bagger Operator
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS